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Software Technical Support
4 months ago
Title: Customer Service Technical Specialist
Location: remote supporting EST hours
Position Type: 1 year assignment to start
Pay Rate: $25.00 per hour W2
Schedule: 9am-6pm EST; M-F, 40 hours per week
o The Customer Service Technical Specialist assists clients in troubleshooting issues that arise, working as a functional support team member.
o Acts as the primary response to incoming tickets in a timely manner and obtain as much relevant information to fill gaps in each case
o Analyze and troubleshoot cases to understand steps to resolve the issue
o Communicate with team members to escalate high priority cases
o Document all relevant steps taken to understand the resolution of issues
o Interacts with customer and understands the client business process
o Relays issues and improvements back to the development team
Qualifications/preferred skills
o Tech / product support background; experience with CPM software is highly preferred (OneStream, Anaplan, Board)
o Working knowledge of Salesforce or other ticketing systems
o Bachelor's degree in Computer Science or equivalent
o Nice to have: Understanding of Finance or Accounting Concepts, Knowledge of SQL syntax
Company DescriptionThe Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.
Browse our website below for additional information on our company.
The Fountain Group
4505 Woodland Corporate Blvd, Tampa, FL 33614
“We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”Company DescriptionThe Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.\r
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Browse our website below for additional information on our company.\r
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The Fountain Group\r
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4505 Woodland Corporate Blvd, Tampa, FL 33614\r
“We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”
