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Training and Writing Manager
4 months ago
Apply a structured training development and execution methodology and lead IT project training/learning-related activities with our business units, leveraging this methodology
· Collaborate with INDOT IT, Communications, and Business Units to align on an enterprise IT system training RACI and strategy
· Complete training needs assessments across multiple areas
· Evaluate and ensure user readiness
· Identify, analyze, and prepare risk mitigation tactics associated to training, in collaboration with the project manager(s) / PMO.
· Proactively identify and manage anticipated resistance
· Create actionable training development and execution deliverables that supports both the IT department, and business end-users: (training plans, train-the-trainer SOP, user guides, system interface and architecture, and other technical documentation support in collaboration with IT system owners, etc.)
· Identify key stakeholder talent who play a role in the organizations commitment to sustained training best practices
· Define and measure success metrics and monitor success of training that is developed.
