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Contract Billing Specialist
4 months ago
Have you ever wanted to be an Employee Owner? We are looking for a motivated and detail-oriented individual to join our team as a Contract Billing Specialist
As a Contract Billing Specialist, you will be responsible for the invoicing of General Maintenance Agreement (GMA) contracts and leases, including new contract set-ups, cancellations, and any contract changes. You will also communicate with customers and sales personnel regarding meter reading audits and billing questions and concerns.
ESSENTIAL FUNCTIONS:
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
- Review, set up, change, and cancel maintenance contracts for customer equipment in the ERP System
- Update DocRecord with correct information and move into workflow once your process is complete
- Ensure all contracts that are due to bill that month, bill prior to the end of month close
- Perform pre-bill validation of invoices prior to release to the customer to ensure accurate contract billing
- Run audit processes for correct meter reads, product numbers, and program types as needed
- Administer and assist in the collection process for select accounts of the needed meter readings
- Utilize excel spreadsheets as necessary for contract set-up and maintenance processes as well as requested spreadsheet billing
- Research billing discrepancies
- Resolve customer and sales personnel inquiries regarding contracts and billing
GENERAL REQUIREMENTS:
- Extremely detail-oriented and organized
- Analytical and procedure-driven with strong problem-solving skills
- Adaptable and time-efficient
- Ability to follow processes and policies to perfection
- Ability to handle interruptions while completing daily tasks
- Self-motivated, flexible, and take initiative
- Excellent verbal and written communication skills
- Prioritize customer service and client satisfaction
WORK ENVIRONMENT:
A Contract Billing Specialist works in the office and must be able to sit for an extended period of time.
QUALIFICATIONS:
- Strong computer skills
- Proficient in Microsoft Office Suite
- Previous billing experience is preferred
