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Care Manager, Health Homes

3 months ago

Albany, United States St. Catherine's Center for Children Full time
Job DescriptionJob Description

About Our Organization:

St. Catherine’s Center for Children is a leading non-profit organization in New York’s Greater Capital District. Our comprehensive range of human services reach more than 1,000 children, 600 families, and hundreds of adults across Upstate New York each year. Our multi-faceted programs are designed to offer hope, foster growth, and improve the lives of the children, families, and adults we serve. We offer residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more.

St. Catherine’s employs more than 300 full and part-time staff. Our spectrum of services for children, families and individuals suffering from the lasting effects of abuse and neglect, family instability, mental illness, homelessness and other ongoing traumas, continues to grow. We are committed to cultivating a culture where all employees can bring their authentic and best selves to work. Our DEI initiatives are designed to support and build a more equitable, inclusive and diversified workplace, one which exemplifies true respect and dignity.

Position Overview:

Following the program guidelines set forth by the NYS Department of Health, the Children’s Health Homes Care Manager provides comprehensive care planning, ongoing care coordination and community linkage to Medicaid eligible children with complex physical and behavioral health conditions, and their families, to improve their health and well-being, and foster independence.

This full-time position is Mon - Fri, 8am to 4pm, with some flexibility.

Duties & Responsibilities include, but are not limited to:

  • Uses a strength-based and client-centered approach to build rapport and establish a therapeutic relationship with the child and care-givers.
  • For all enrolled children, conducts a comprehensive assessment of the child’s health care needs and the families’ social determinants of health needs using the contracted Health Home’s designated health assessment tool, and the NYS CANS assessment.
  • Coordinates and conducts interdisciplinary team meetings with associated health care providers, social support providers, and identified family supports to develop and the child’s Care Plan.
  • With child and family input, develops a Safety and Crisis Plan.
  • Carries out responsibilities set forth in the child’s Care Plan, which may include making referrals, monitoring access to needed health care providers, linkage to social and community support providers, coordination amongst the interdisciplinary care team, and advocacy.
  • Maintains the Care Plan and monitors the completion of Care Plan goals.
  • When a child is admitted and/or discharged from a health care facility, including ER and inpatient hospital stays, will provide transitional care to ensure the continuity of care.
  • Documents the delivery of billable health home core services and all other case-related contacts in the contracted health home’s EHR.
  • For all youth, ensures the requisite number of billable health home core services and face to face contacts are made during the month.
  • Complies with all time-lines for the completion of the assessments, development of the child’s Care Plan and the scheduling of the initial and ongoing interdisciplinary team meetings.
  • Conducts comprehensive discharge planning with all children exiting the program.
  • Participates in monthly Quality Assurance meetings.
  • Completes all mandated trainings as set forth by DOH, the contracted Health Homes and the MCO’s.
  • Assists with the distribution and collection of bi-annual satisfaction surveys.
  • Additional position-related duties and responsibilities as assigned by the Supervisor of the Health Home Care Management Program.

Position Specifications:

  • Bachelor’s degree in psychology, sociology, counseling or other human service related field is required.
  • Minimum of 2 years of experience in human services field (child welfare, mental health, substance abuse and physical health) is required.
  • Proficiency in various computer applications: Microsoft Office Suite (Word, Excel, PowerPoint), Google Business Workspace Suite (Gmail, Google Docs, Meet, Sheets, etc.); and secure Internet practices.
  • Experience with AWARDS / NYS Connections, a plus
  • This position does have regular and substantial unsupervised or unrestricted contact with individuals receiving services and is required by law to be fingerprinted for a criminal history record check under DOH (NYS Department of Health).
  • Local travel is required; Must have a clean and valid NYS driver’s license; be actively licensed for at least one year and have a reliable (fully insured) vehicle - with proof of 100/300 liability insurance coverage.
  • Must possess the ability to make sound, independent decisions when circumstances are warranted.
  • Ability to pass the test to become a certified CANS assessor.
  • Excellent organization, planning and time management skills.
  • Outstanding communication skills, excellent writing aptitude.
  • Ability to handle sensitive data with strict confidentiality.
  • Capable of relating to a culturally diverse and economically disadvantaged population; capacity to exhibit empathy for those in need.
  • Ability to pass required pre-employment background checks, to include fingerprinting.

Essential Functions:

  • Mobility, in terms of home visits to client’s homes, and to make other on-site contacts with referring and collaborative agencies, etc.
  • The ability to legally operate a motor vehicle and to make home visits to client homes and other on-site contacts with referring agencies, collaborative agencies, foster homes, Campus Services sites, etc.
  • Ability to interact with a wide range of people, including those who are culturally and socio-economically diverse, as well as people with various developmental and functional levels.
  • Ability to understand, communicate, represent and carry out the mission, values, philosophy and policies of St. Catherine’s Center for Children.
  • Capable of conducting oneself in a manner that is becoming of an employee of St. Catherine’s Center for Children.
  • Ability to organize and effectively manage, in a timely fashion, the varied tasks of the position.
  • Ability and conceptualizations necessary to embrace and work effectively within a therapeutic-based program.
  • Ability to work collaboratively and in a family-focused approach with families, welcoming them as part of the Health Homes Services Community.
  • Value a nurturing family as the ideal environment for a person; and believe in the principle that people have the capacity to grow and change at their own pace and motivation.
  • The ability to establish a respectful relationship with persons served to help them gain skills and confidence to thrive independently, empowering them to solve their own problems.
  • Ability to work effectively in a shared decision-making model as a team member, and work collaboratively with other personnel and service providers or professionals.
  • The capacity to maintain a helping role and to intervene appropriately to meet service goals, while setting appropriate limits.
  • Ability to exercise independent judgment and discretion.
  • Self-motivated and engaged, with a strong attention to detail; Excellent writing aptitude.
  • Demonstrated placidity and patience; flexibility and adaptability; and exhibit empathy for those in need.
  • The employee frequently is required to stand, walk and sit. Must be able to sit for long periods of time; must occasionally lift and/or move up to 25 pounds.
  • Certain deadlines and unanticipated developments may require work during evenings, weekends.
  • This position has full and complete access to client Protected Health Information (PHI) in order to carry out the required duties and responsibilities. The ability to process and actively protect client protected health information (HIPAA) and maintain strict client confidentiality is essential.

What We Offer*:

  • Competitive Pay with an Excellent Benefits Package
  • Health Insurance options: Medical, Dental and Vision
  • Generous Combined Leave Time and LOADS of PAID Holidays
  • $500 Employee Referral Bonus*
  • Professional Development & Career Growth Opportunities
  • We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program*
  • Pension Plan with Aggressive Agency contribution
  • Life Insurance – Automatic Benefit, at no cost to you
  • Paid Training* including TCI and CPR/AED/First Aid Certification Update courses, if role appropriate
  • Tuition Reimbursement*
  • Travel/ Mileage Reimbursement*
  • Our Commitment to Diversity, Equity, Inclusion & Belonging
  • The Comfort of a Business Casual Environment.

*To qualify, certain conditions may apply

EEO Statement: St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law.

Background Checks: We run a thorough and complete pre-employment background check on all candidates being considered for a position, this includes fingerprinting. All candidates must successfully clear the pre-employment background check process, which follows NYS/DOJ requirements. We pay for all pre-employment background checks