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Accounts Receivable Specialist

3 months ago

Sanford, United States Del-Air Heating & Air Con Full time
Job DescriptionJob Description

DEL-AIR Heating, Air Conditioning, and Refrigeration is a rapidly growing industry leader with seven locations serving Central Florida - Clermont, Davenport, Jacksonville, Melbourne, Sanford (headquarters), Sarasota, and Tampa


Primary Responsibilities: Under general supervision of the Accounts Receivable Manager, responsible for performing task requiring quick resolution of issues, includes providing reconciliation, performing payment research and dispute resolution. This position is responsible for collecting payments and handling customer inquiries.

Specific Duties & Tasks:

  • Performs in-depth customer payment analysis to properly record actions required to resolve disputed items; responsible for the activities involving tracing sources of error, corrected billing documentation.
  • Identifies payment discrepancies and initiates dispute resolution process, performs follow up procedures as needed.
  • Maintains frequent contact with internal and external customers in order to process payments, disputes and return issues are resolved.
  • Ensures appropriate and timely processing of requests for the return of customer credit balances.
  • Enter, update and retrieve information for credit applications.
  • Analyze credit reports and determine credit worthiness of applicants/accounts using external credit risk management tools/reports.
  • Assist in training and mentoring new personnel and follow up to ensure new hires are successful.
  • Overall team-player who will be looked upon as the “go-to” system resources.
  • Generates A/R reporting to internal parties.
  • Contacts customers via phone, email and mail to collect payment for past due amounts.
  • Performs proper follow-up on all collection efforts to reduce Days Sales Outstanding and minimize the percent of receivables that are past due.
  • Completes regularly scheduled department delinquency reports.
  • Keeps management informed of key developments on accounts.
  • Researches and handles customer inquiries and provides superior customer service – both externally and internally.
  • Reliable and dependable attendance is an expected essential function of this position.
  • Responsible for working well with others and maintaining positive attitude within a team environment.
  • Ensure compliance with all Del-Air policies and procedures.
  • Responsible for special projects as requested by management and other duties/ responsibilities as assigned to meet the ongoing needs of the organization.
  • Performs related duties as assigned.


Qualifications:

  • Associates degree preferred, but not required
  • 2+ years of experience in accounts receivable/collections
  • Ability to operate a 10-key by touch
  • Excellent verbal and written communication skills and demonstrated ability to communicate
  • Ability to multi-task in a fast-paced environment
  • Strong attention to detail and high accuracy level
  • Computer literate with expert knowledge in MS Office Suite – Word, Excel, PowerPoint; working knowledge of all office equipment.
  • Eligible to legally work in the United States.
  • Be at least 18 years of age.
  • Ability to speak Spanish, preferred but not required.
  • Successfully complete a background check and drug screen.
  • Ability to thrive in a team environment.


Benefits offered by Del-Air:

  • Opportunities for career growth and advancement
  • Competitive hourly and bonus pay.
  • Company Paid Life Insurance
  • Company Paid Telehealth Program - MDLIVE
  • Medical, Dental, and Vision Plans
  • Supplemental Benefit Plans (Disability, Accident, Critical Illness, etc.)
  • Paid time off (PTO) / Paid holidays
  • 401K Retirement Plan - Match
  • Corporate Wellness & Safety Programs
  • Referral Incentives
  • And more….

We are accepting applications by replying to this job posting. Please submit a resume or detailed description of the job history to be considered for the position.

We are an Equal Opportunity Employer and a Drug-Free Workplace