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Credit Counselor

3 months ago

Auburndale, United States American Consumer Counseling Center Full time
Job DescriptionJob Description

The Credit Counselor counsels financially distressed clients to develop individually-tailored financial plans utilizing budgeting, sound debt management strategies, and financial education.

Responsibilities:

  1. Handles incoming phone calls from consumers looking for financial education
  2. Counsels potential consumer credit clients on available options based on budget analysis, including debt management strategies, credit remediation options, including bankruptcy, collections, and credit reporting issues.
  3. As appropriate, counsels prospective clients on and prepares budgets, provides financial education tools and referrals, and administers ACCC enrollment process.
  4. Processes consumer credit client applications for ACCC enrollment and appropriate debt consolidation applications, including entering client information and budgets into Affiliate databases.
  5. Follows up on prospective clients.
  6. Enrolls new consumer credit client in appropriate debt consolidation vehicle.
  7. Responsible for verifying client-provided information utilizing databases and other information sources.
  8. Other duties as assigned

Position Qualifications:

  1. Education: High School Diploma or equivalent required
  2. Experience: Minimum 1 year experience in customer service; at least six months in a phone-based environment
  3. Specialized Knowledge, Licenses, Certifications, etc: PFE Debt Management Professional Certification (to be obtained within first six months of employment)
  4. Supervisory Responsibility, if any: n/a
  5. Other: Basic computer knowledge; basic mathematical skills; ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, standard operating procedures (S.O.P.s); ability to write routine reports and correspondence for clients; demonstrate telephone etiquette, time management, and attention to detail; ability to interact and work in a team environment; demonstrate ability to comprehend verbal and written information in addition to responding to clients and/or employees.

Working Conditions:

  1. Lifting & Physical Requirements: Individuals may need to sit or stand for long periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds on occasion.
  2. Work Environment: General office environment with moderate noise level

Shift will be 2:00 pm- 10:00 PM EST 11:00 -7:00 pm PST