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Bilingual Medical Receptionist

4 months ago

Boston, United States Complete Staffing Solutions Full time
Job DescriptionJob Description

Patient Access Representative in a Primary Care Department

Type: Temp-to-Perm

Schedule: Monday through Friday 8AM – 5PM 

Requirements: 

  • 1+ year of administrative experience in healthcare setting (patient service/patient access/related)
  • Must be bilingual, English / Spanish
  • High school diploma or equivalent

Responsibilities:

  • Schedule, cancel, and/or reschedule patient appointments
  • Check-in/check-out appointments and create follow up visits
  • Complete patient registration
  • Accurately collect, verify, and data enter demographic and insurance information
  • Answer calls through multiline phone system
  • Document clear and concise telephone encounters or RX refill requests and route appropriately
  • Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information
  • Interact in a professional, friendly, and welcoming manner while capturing accurate information in order to provide superior customer service