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Customer Service Representative

4 months ago

Charlotte, United States Ryan Consulting Group Full time
Job DescriptionJob Description

Title: Customer Service Representative (Must be fluent in Spanish)

Location: South Charlotte

Type: Contract to hire (On-site/in-office role for first 6mo and hybrid after that)

Hours are 8-5, 9-6, need to be flexible to work either shift. 

Pay: $22-$25/hr (Candidates must be able to work W2, this role is not eligible for Corp to Corp or sponsorship.)

Overview:

    The Customer Service Representative will provide front line contact with external customers and sales management for processing domestic and international customer purchase orders from receipt-to-delivery. Ideal candidate would ensure that customers receive best in class service at all time. The successful candidate must be a self-starter and detailed oriented with strong customer service and problem solving skills, able to support and lead multiple projects through implementation and possess a demonstrated track record of achieving results and customer service excellence.

    RESPONSIBILITIES

    Build strong customer relationships, loyalty and retention through exceptional sales/service.

    Utilize analytical skills to drive process improvements and customer focus throughout Operations.

    Balances cost and service in the best interest of both customer and company.

    Ability to work in a dynamic, flexible environment where priorities are continually changing.

    Ability to analyze and manipulate sales and other customer service related information to provide reporting and account analysis upon request.

    Process all customers request for assigned accounts via mail, phone, fax, EDI, ARIBA, other custom software purchasing solutions and on-line website

    Ability to accurately provide inventory availability and process orders

    Detailed oriented and strong problem solving skills required.

    Daily interaction with Supply Chain and Warehouse to ensure orders are fulfilled and ship on time.

    Interface with procurement planning/sourcing regarding product availability.

    Prepare and maintain customer profile, pricing file and on-line ordering catalog.

    Coordinate with AR regarding customer payment terms.

    Assist and backup other CSR accounts as needed.

 

    QUALIFICATIONS

    Bachelor's Degree or equivalent work experience preferred.

    Minimum of two-year customer service experience.

Must be able to speak Spanish fluently

 A minimum of 1year professional experience in order management and/or supporting a hardware product

    Domestic and international transportation knowledge.

    Must have proficient knowledge of all Microsoft Office programs (Word, Excel, PowerPoint, Outlook), and Internet.

    AS400 knowledge strongly preferred.

    Detail-oriented and organized.

    Strong commitment to customer service.

    Strong problem solving skills.

    Ability to work under pressure, multi-task and meet deadlines.

    Excellent oral and written communications skills.