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Project Coordinator

2 months ago

Fresno, United States Sound Window & Door Inc. DBA Renewal by Andersen Full time
Job DescriptionJob DescriptionDescription:

Join our team in Fresno Renewal by Andersen of Central CA is hiring a Project Coordinator to our dynamic and growing operations team. We are a leader in the window industry and looking for like-minded individuals to join and grow our organization. Renewal by Andersen was named one of the best employers for women in 2023 by Forbes, and one of America's greatest workplaces in 2023 by Newsweek. We're consistently growing and looking for new talent to add to our already amazing team


Our Project Coordinator role is in place to oversee projects, ensuring they are completed on a timeline and on budget. This role is a liaison between our customers and Renewal by Andersen, and provide exceptional communication in order to successfully process all assigned job orders from post-sale to a successful installation.


Duties include, but are not limited to:

  • Build positive, client relationships by proactively engaging with them on current and potential work and anticipating/troubleshooting obstacles before they happen.
  • Maintain favorable client relationships.
  • Work closely with the installation team and clients to make sure projects are properly started and completed on time and on budget.
  • Assess and follow up on customer complaints to satisfactory resolution.
  • Prepare and manage account service-related documents such as project estimates, timelines, project briefs, meeting agendas, and other communications and correspondence.
  • Manage the collection of required content and assets for all of your projects to set the project management team up for success.
  • Prepare and maintain required customer information and files in accordance with established procedures.
  • Create detailed work requests for the installation team, based on client objectives and expectations, using our existing forms and technology.
  • Thoughtfully analyze and clearly communicate project feedback to the installation team.
  • Proactively participate in client meetings, ensuring meeting goals and next steps are clearly communicated to all team members involved.
  • Consistently follow up with clients and installation managers on projects/tasks, responding to inquiries in a timely manner, and selectively balancing priorities.
  • Meet and/or exceed assigned sales and customer objectives.
  • Exceed monthly company install revenue plan.
Requirements:

What We’re Looking For:

  • You have 2+ years of experience as a project coordinator in a fast-paced, high-volume environment, preferably in the construction industry.
  • You have a strong knowledge of project management best practices, methodologies and tools.
  • You are a strategic thinker who identifies opportunities to expand project scope.
  • Excellent communication skills (written and verbal).
  • You have the ability to clearly communicate a project process to internal stakeholders and clients.
  • You can prioritize and manage multiple projects in a fast-paced, deadline-driven environment.
  • Understanding of LEAN methodology and implementation is a plus.
  • Ability to work with customers through escalated situations to find win/win solutions.
  • Attention to detail.
  • Excellent customer service skills.