Houseperson
4 months ago
Position: Houseperson
Reports to: Housekeeping Manager, Housekeeping Supervisor
Job Summary
The Hotel Houseman is responsible for creating a comfortable yet luxury experience for our guests at The Otesaga Resort Hotel. This position is responsible for all day-to-day operations including cleaning and deep cleaning of public restrooms, deep cleaning, cleaning, sweeping, mopping or use of floor machine on veranda, cleaning ceiling lights that require using a ladder, chandelier cleaning, sweeping & mopping of floors, shampooing carpets and furniture, fixing drapes, refinishing/polishing marble countertops and floors, vacuuming floors, delivering clean linen to room attendant closets, collecting dirty linen from room attendant carts, sorting linen, sweeping and mopping stairs, etc. Attention to detail is of utmost importance in this role.
Essential Job Functions
To successfully perform this job, an individual must perform each essential duty listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Provide on the floor assistance to Inspectors, room attendants, guests by delivering supplies and linen, delivering wanted items to guests, moving furniture to clean behind and answering relevant questions.
Ensure all restrooms are cleaned thoroughly, walls, etc. and cleaned every two hours.
Learn and educate on the Otesaga’s process and policies.
Suggesting new ideas based on customer preferences and feedback.
Monitor and maintain inventory and par levels related to guest rooms, including but not limited to coffee supplies, bathroom amenities, linen, toilet paper, Kleenex, cleaning supplies, etc.
Responsible for keeping room attendant closets stocked with linen, amenities, water, cleaners and washing guest room glasses.
Assist with linen inventories, vacuum maintenance, floor machine maintenance.
Receive instructions from Manager, Inspector/Supervisors.
Work with appropriate manager to successfully respond to any guest complaints or concerns.
Comply with all health, safety, and hygiene standards and policies.
Assist co-workers as needed.
Assist guests as needed.
Perform any other job-related duties as assigned.
Education: High school diploma or general education degree (GED)
Required Experience:
