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Lead Service Technician

4 months ago

Randolph Township, United States HomeSmiles Randolph Full time
Job DescriptionJob DescriptionBenefits:
  • Bonus based on performance
  • Paid time off
  • Training & development

HomeSmiles Morristown, NJ

Lead Service Technician Job Description

We are looking to hire an experienced Lead Service Technician to look after the service and maintenance needs of our customers. As a Lead Service Technician, you will be required to travel to client locations, perform property exterior & interior services, ensure proper documentation of work being performed, respond to client requests, troubleshoot equipment issues, and provide technical training on company equipment. To ensure success as a Lead Service Technician, you should have excellent troubleshooting skills, plenty of field experience, and the ability to adapt to a changing work schedule. Ultimately, a top-level Lead Service Technician efficiently manages all service callouts, providing high-quality service and maintenance for any job size. HomeSmiles of Morristown is a startup within a proven national franchise. Come join & build a new business together

Lead Service Technician Responsibilities:


Responding to customer callouts and field dispatches.
Meeting with the client to greet them and explain the services you will be providing.
Ensure the client signs the Terms and Conditions before work begins.
Conduct home exterior & interior maintenance services
Inspecting and troubleshooting equipment failures.
Providing preventive equipment maintenance.
Providing technical training on new equipment installations.
Maintaining equipment stock in the company vehicle.
Completing job reports.

Lead Service Technician Requirements:

High school diploma or GED.
Proven work experience as a Field Service Technician.
Ability to travel and work according to a changing schedule.
Excellent time management skills.
Basic mechanical and electrical skills.
Ability to problem-solve.
Good communication, customer interaction and training skills.
Able to work with heavy equipment & on ladders.

Lead Service Technician Benefits


Competitive hourly rate
Guaranteed hours
Incentive compensation for excellent work
Earned/accrued paid time off