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Learning and Development Analyst

4 months ago

Warren, United States G-TECH Services Full time
Job DescriptionJob Description

Learning & Development Administrator & Analyst

The Global L&D Team is anchored in global Customer Success & Operations. The Global Learning & Development Team is responsible for overseeing the entire learning & development program for our contact centers. The team is responsible for learning & development initiatives, from new hire to initiative training. We are driving continuous improvements by setting clear processes and standards and managing L&D Governance with our partners and operations teams. The aim is to design engaging learning experiences that drive business impact and work closely with business leaders and cross-functional partners to tailor learning strategies and provide exceptional educational opportunities. In addition, our focus is on infusing analytical capabilities in the L&D space to inform decisions about learning strategy, learning solutions design and investment.

The L&D Administrator & Analyst will play a pivotal role in leading and managing Learning & Development Governance with supplier partners and creating and analyzing L&D data to inform and optimize our training strategies. This role is central to ensuring the effective administration of our L&D initiatives and providing insightful analysis to support decision-making processes. This role supports the team by measuring & analyzing the effectiveness of our learning initiatives and business ROI.

Key Responsibilities:

  • Lead and manage L&D Governance with Supplier Partners, ensuring adherence to agreed standards and timelines.
  • Conduct regular performance check-in meetings with suppliers, focusing on L&D Governance and Training Completion.
  • Provide administrative support for L&D related meetings, including those for evaluation, learning, and strategy.
  • Compile and prepare monthly training forecast and support annual budget forecasting for L&D.
  • Monitors supplier compliance with Trainer certification process and report our on findings.
  • Maintain and manage training records, curriculum databases, and Learning Management Systems (LMS).
  • Coordinate and oversee the setup and maintenance of in-house and virtual training rooms and access.
  • Handle Training Event Communications with internal and external stakeholders.
  • Develop and manage SharePoint Communications and updates for L&D.
  • Build and maintain reporting capabilities within Power BI, collaborating globally with our L&D partners to obtain data.
  • Capture and analyze training program data to evaluate effectiveness, identify trends, and provide recommendations for improvements.
  • Capture, analyze and evaluate learner data to create a narrative around the employee learning experiences, including results measurement, impact, and ROI.
  • Act as a key contributor to closing the feedback loop, identifying trends, determining improvements, and implementing change.
  • Compile and communicate L&D performance reports and statistics to key stakeholders.
  • Utilize Power BI, SQL (query writing) and other tools to build and maintain reporting capabilities.
  • Design, develop and maintain scalable, automated, user-friendly systems, reports, dashboards, etc. that will support our analytical and global business needs.
  • Support survey methodology and questionnaire and lead implementation efforts for data collection.

Qualifications / Requirements:

  • Experience in Learning & Development Analytics: Minimum 3 years of experience in an L&D administrative role with a significant focus on data analysis. Candidates with experience specifically in analyzing training effectiveness, learner engagement, and ROI of learning initiatives.
  • Educational Background: A degree in Statistics, Data Science, Business Analytics, or a related field is highly desirable. Alternatively, significant demonstrable experience in a similar analytical role may be considered.
  • Expertise in Data Tools: Advanced skills in Power BI, Microsoft Excel and SQL (query writing) skill, are essential. The ability to create comprehensive dashboards, perform complex data manipulations, and present findings in a clear, actionable manner is crucial.
  • Strong Analytical and Data Management Skills: Must possess exceptional analytical capabilities with substantial experience in managing, analyzing, and interpreting large datasets. This includes proficiency in data visualization, reporting, storytelling and making data-driven recommendations.
  • Communication Skills: Exceptional verbal and written communication skills are required, particularly the ability to simplify complex data insights into understandable and actionable recommendations for diverse audiences. Strong proficiency in MS PowerPoint, and Word are
  • essential.
  • Project Management Experience: Proven ability in managing projects, especially those involving data analysis and L&D initiatives. The ability to handle multiple projects simultaneously in a fast-paced environment is key.
  • Adaptability and Learning Agility: A keen ability to learn and adapt is essential. We value candidates who can quickly assimilate new information and apply it effectively in their work.
  • Collaborative Mindset: Must have a strong collaborative spirit, working effectively with cross functional teams to gather data, share insights, and implement improvement

 

Company DescriptionG-TECH Services, Inc. is a leading certified recruitment and placement firm that provides high-quality, flexible staffing solutions to a nationwide client base. We pride ourselves in keeping employee attrition low and offering exciting career opportunities to Engineers and IT professionals We are large enough to make a difference and small enough to genuinely care about each and every one of our employees
We work with the best of the best Join us todayCompany DescriptionG-TECH Services, Inc. is a leading certified recruitment and placement firm that provides high-quality, flexible staffing solutions to a nationwide client base. We pride ourselves in keeping employee attrition low and offering exciting career opportunities to Engineers and IT professionals We are large enough to make a difference and small enough to genuinely care about each and every one of our employees\r
We work with the best of the best Join us today