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Customer Intake Specialist Partner.
3 months ago
Job Title: Customer Intake Specialist Partner.
Reports To: Customer Service Manager.
Status: Hourly, Non-exempt.
Summary:
The Customer Intake Specialist Partner at Alva Manufacturing will initiate the order process for customer accounts. They will support internal and external opportunities, as well as partnerships for long-term business growth and profitability. This is a highly interactive and transactional position, responsible for providing a consistent and positive customer experience.
This role serves as a main customer contact on a day-to-day basis and provide support for the company. Successful Intake Specialist will have excellent customer service skills, written and oral communication skills, attention to detail and commitment to Alva Manufacturing customers.
Duties and Responsibilities:
- Adhering to standard work procedures, enters customer orders into System, confirms orders and delivery dates and follows-up on order status inquiries.
- Ensuring Order accuracy upon entry and all customer order requirements are on the Customer profile.
- Answer and respond to all inquiries received via telephone, email, and website leads.
- Maintain Alva Manufacturing digital File Sales Order, Invoice, and Shipping Documentation in Teams.
- Responsible for maintaining Onboarding customers and setting up new ship-to accounts for
- customers.
- Knowledge of Microsoft software.
- Identifies and escalates order management issues to Manager.
- Will partner with various departments including, but not limited to Accounting, Logistic, Planning,
- Quality and Warehouse.
- Update quotes to deliver pricing information to customers.
- Build and maintain strong trusting professional relationships with Alva Manufacturing External and Internal customers.
Customer Intake Specialist Partner Required Skills and Qualifications:
- High School degree required.
- Minimum 1 years Customer Service experience with history of building successful relationships with Internal and External customers.
- Strong communication and organization skills.
- Proficient in MS Word, Excel, Outlook.
- Strong attention to detail.
- Salesforce experience.
In addition to PVC, our plants manufacture CPVC, HDPE, and PPR pipes, offering comprehensive solutions tailored to our customers.
At ALVA Manufacturing, we prioritize customer satisfaction by seamlessly managing the supply chain from order to delivery. Our commitment to quality and innovation ensures consistent performance and reliability in every product.Company DescriptionALVA Manufacturing is your trusted source for high-quality PVC conduit solutions. With over 30 years of manufacturing expertise, we deliver UL-certified conduits designed for reliability and safety across a range of electrical applications. From Sch 40 to Sch 80, our conduits meet stringent standards while ensuring ease of installation.\r
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In addition to PVC, our plants manufacture CPVC, HDPE, and PPR pipes, offering comprehensive solutions tailored to our customers.\r
\r
At ALVA Manufacturing, we prioritize customer satisfaction by seamlessly managing the supply chain from order to delivery. Our commitment to quality and innovation ensures consistent performance and reliability in every product.
