Position Title: WIOA Intake and Support Specialist

Location: Lynchburg, VA

Benefits:

• Salary Range:$16.00-$18.38
• Over 5 weeks of Paid Time Off and Holiday Pay to use at your discretion
• Medical, Dental, and Vision
• Flexible Spending Account (FSA)
• 403(b) Retirement plan with company match and contribution
• Tuition Reimbursement
• Professional development opportunities
• Life insurance, Short Term and Long Term Disability insurance

Summary: Join our dynamic and dedicated team as an Intake and Support Specialist, where you'll play a crucial role in supporting the WIOA Title 1 Programs. You’ll be at the heart of our operations, ensuring efficient center traffic flow, providing top-notch administrative and customer services, and tracking vital data points. You’ll work closely with a diverse team, responding promptly to supervision, guidelines, and deadlines, while maintaining the ability to work independently. Your contributions will be vital in helping us achieve our mission and values, as you learn, take on new responsibilities, and help guide our clients to the services they need. If you are a friendly, service-oriented individual with a passion for making a difference, we invite you to apply and join a team that thrives on inclusivity, collaboration, and community impact.

Success In This Role Looks Like:

• Determine customers’ needs and effectively direct them to appropriate services.
• Manage referrals to all center partners
• Follow up with initial assessment submissions and distribute to appropriate staff.
• Assist resource room customers with additional tasks as needed.
• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software.
• Provide comprehensive clerical support to One-Stop Coordinator and program staff, including required monthly reports.
• Prepare or adapt WIOA program related forms on one drive.
• Provide Follow up services of clients who have exited WIOA Title 1 case management.

Career Path:

• Intake and Support Specialist > Career Navigator> One Stop Coordinator > Program Manager > Economic Resources Director

What You Bring To The Team:

• High school diploma or related
• Two + years of administrative experience preferred
• Demonstrated knowledge and experience with standard office and clerical procedures, current office technology, terminology and computer program/applications including Microsoft Suite, Excel, Power-Point and TEAMS.
• Ability to be non-judgmental and be sensitive to cultural diversity.
• Ability to manage multiple projects and various deadlines simultaneously and meet all deadlines.
• Knowledge of basic accounting or bookkeeping skills.
• Demonstrate neatness, accuracy, mental alertness, tact, and courtesy.

Why Join HumanKind:

HumanKind is a non-profit human services organization that has been serving children and families for more than 120 years. We offer programs and services that instill hope and equip people with the tools to build a strong foundation for life.

With an emphasis on inclusion, we help individuals and families who face any number of life’s challenges. Our programs cover everything from financial education to foster care, from early childhood resources to services for adults with developmental disabilities.

HumanKind’s unique workplace culture is what sets us apart and makes us a Best Place to Work. We recognize that this culture exists because of our values. We acknowledge that we are humans on this journey, and none of us have fully arrived, but we are committed to striving and aspiring toward living out our values each day.

We Value:

• Actively working for equity and inclusivity, practicing humility and curiosity, taking responsibility, continuously evolving for change.
• Prioritizing caring for our people, fostering a nurturing environment, celebrating small wins, acknowledging challenges, embracing innovation and adaptability.
• Nurturing growth in ourselves and others, leveraging strengths, equipping with tools for success, fostering a positive learning environment.
• Staying mission-focused, serving with empathy, putting egos aside, upholding ethics, communicating openly, providing support, and encouraging feedback.