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Community Manager, Onsite

4 months ago

Rio Rancho, United States AAM, LLC Full time
Job DescriptionJob Description

Primarily responsible for providing community management and effective customer service to designated communities/homeowners through in-depth knowledge of Covenants, Compliance & Regulations (CC&Rs), and management contracts.

Position Responsibilities:

  • In conjunction with the Board of Directors, manage the business of the association to maintain property values, and foster positive owner/resident relations and quality of life for all Association members.
  • Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members, and owners.
  • Recommends and implements procedures that ensure compliance with federal, state, and local laws regarding community association management and ensure compliance with state disclosure requirements for resale buyers.
  • Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, tracks community non-compliance issues, sends appropriate notices, and follows established fine and collection policies established by the Board.
  • Responsible for nominal compliance matters (Master Association manages the architectural process and most compliance matters).
  • Plans to organize and assist the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.
  • Reviews monthly financials and submits A/P to the management company.
  • Establishes, drafts, executes, and supervises community annual budget, manages capital improvements, reviews monthly financial statements, prepares variance reporting, monitors community A/P, and delinquent accounts approves and codes all vendor invoices.
  • Secures competitive contract bids, presents comparative bid reviews, supervises and ensures compliance with all executed contract terms and conditions, and oversees community and contractor liability insurance requirements.
  • Supervises on-site association staff, chairs staff meetings, communicates and coordinates management activities.
  • Reviews incident reports, responds, and implements timely solutions accordingly.
  • Performs other related duties as directed.

Knowledge, Skills, and Abilities:

  • Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
  • Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
  • High attention to detail.
  • Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents.
  • Exceptional organization and tracking skills.
  • Ability to function efficiently in a high volume, fast-paced environment.
  • Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet, and e-mail systems.
  • Ability to interact and work positively and effectively with staff and residents at all levels.
  • Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

  • Utilizing a personal automobile for commuting to and from assigned communities.
  • Walking communities to inspect common areas per management contract.
  • Capable of working evenings and weekends as necessary.
  • Sitting and standing for moderate periods of time.

Qualifications

Education

Required

High School or better.

Experience

Required

2 years: Full-time, paid, professional working experience: Proven customer service experience: A strong emphasis on problem-solving, seeking harmony, and defusing conflict. Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents. Contract administration. Vendor management. In-depth knowledge of budgets, financial administration, and general accounting, preferably in the HOA industry. Valid Driver's License.

Preferred

2 years: Two (2) years of experience working as an Onsite Community Manager within a large Master Planned Association.

Company DescriptionFounded in 1990 AAM is celebrating over 30 years of being the industry leader of Professional HOA Management services in the United States. We specialize in the forward planning and strategic management of master-planned, single-family, condominium, active adult, urban high‐rise, and mid‐rise HOA communities. With over 900 employees among 12 offices in 11 states, AAM is a professional, reliable, and continuously growing leader within our industry. For more information, visit www.associatedasset.com.Company DescriptionFounded in 1990 AAM is celebrating over 30 years of being the industry leader of Professional HOA Management services in the United States. We specialize in the forward planning and strategic management of master-planned, single-family, condominium, active adult, urban high‐rise, and mid‐rise HOA communities. With over 900 employees among 12 offices in 11 states, AAM is a professional, reliable, and continuously growing leader within our industry. For more information, visit www.associatedasset.com.