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Customer Service Administrative Assistant

4 months ago

North Tonawanda, United States Affinity Personnel Solutions Full time
Job DescriptionJob Description

Local chemical distribution warehouse looking for a customer service/administrative candidate to join their office team in Tonawanda, NY

1st shift hours - 8am-4:30pm Mon-Thurs, 8am-4pm Fri

Pay varies based on experience - $18-20/hr with room to grow

Please respond with resume for immediate consideration

REQUIREMENTS:

-Must have 2+ years of customer service or administrative/receptionist experience

-Must have good communication and organizational skills

-Experience with basic computer software, such as MS Office required

-Must be dependable

JOB DUTIES:

-Act as primary point-of-contact for all calls and routing them to the correct internal person or voice-mailbox.

-Respond to phone, email and occasional walk-in inquiries from current and potential customers regarding pricing and availability of products.

-Enter orders using a system which generates a Bill of Lading for transportation.

-Verify all components of the Purchase Order, email or phone request and that the transaction is correct and complete (customer information, delivery location and schedule, tax status, pricing, payment details and additional documentation as required for customer needs and/or shipment.)

-Communicate with warehouse foreman and operators to verify product availability and delivery schedule/details as needed.

-Prepare shipment paperwork for outside carriers.

-General office support (extensive scanning, copying and occasional use of a fax machine)

-Seasonal support of a Will Call window for purchases open to the public. Use of a credit card reader and cash transactions using a register. Heavy traffic in summer.

-Must have good organizational skills and be comfortable with multi-tasking as simultaneous situations may be occurring with the need to triage demands.

Company DescriptionAt APS we're your down-to-earth, hometown staffing team. We live here. We work here. We understand the business climate. And we know how to connect qualified and reliable talent with the Western New York companies that need them.

When APS was established in Buffalo, NY in 1998, our firm initially focused solely on staffing light industrial positions. Over time, our reputation for quality placements grew, and thus so did the demand for our services. As a result, we expanded our services to include staffing for skilled trades, administrative, it/technical, engineering, and managerial positions.

Our branch is located in Kenmore, and services a wide area within Buffalo and surrounding areas throughout the North and South Towns.Company DescriptionAt APS we're your down-to-earth, hometown staffing team. We live here. We work here. We understand the business climate. And we know how to connect qualified and reliable talent with the Western New York companies that need them. \r
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When APS was established in Buffalo, NY in 1998, our firm initially focused solely on staffing light industrial positions. Over time, our reputation for quality placements grew, and thus so did the demand for our services. As a result, we expanded our services to include staffing for skilled trades, administrative, it/technical, engineering, and managerial positions.\r
\r
Our branch is located in Kenmore, and services a wide area within Buffalo and surrounding areas throughout the North and South Towns.