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Printing Estimator/Customer Support

4 months ago

Columbus, United States KENWEL PRINTERS INC Full time
Job DescriptionJob Description

 

Printing Estimator/Customer Support

Kenwel Printers, a well established commercial printing and mailing company located in the Clintonville area in Columbus, Ohio is looking for an Estimator/Customer Support person with experience in the print industry. The individual will be responsible for preparing estimates and working directly with customers - addressing their project needs with a goal to satisfy. The Estimator/Customer Support person will provide customers with expert answers to questions about pricing, paper stock availability and project timelines and communicate details to the production team.

Qualifications:

  • Self-starter who works well in team environment

  • Excellent communication skills

  • Outgoing

  • Experience in the Graphic Communications/Printing industry

  • Customer Service experience preferred

  • Sales experience a plus

  • Computer experience using print estimating software

  • Ability to think quickly and solve problems

  • Attention to detail is a must

Essential Responsibilities

  • Providing outstanding customer support through both oral and written communications.

  • Maintain existing customer relationships and work to develop new customers.

  • Prepare and process quotes, orders, and sample requests.

  • Communicate with customers and follow-up promptly with quotes, requests, orders, and other tasks.

  • Work with sales representatives, administrative staff, production staff, suppliers, and customers on orders and projects, including pricing, technical specifications, and meeting deadlines.

  • When appropriate, advise customers on best strategies to achieve their desired outcomes.

  • Other duties as assigned.

Additional Responsibilities

  • Learn and be able to communicate with customers about graphic communication, including but not limited to design principles, printing processes, paper options, and postal specifications.

 

Company DescriptionKenwel Printers has been a recognized name in Columbus for over 70 years. Founded in 1952 by Ken Taylor and John L. Worrell, Kenwel was incorporated in 1969 and has been a name synonymous with high-quality printing, reliable service and competitive pricing ever since. With customer satisfaction at a consistently high level, the Kenwel staff proves that the old-fashioned integrity and strong work ethic upon which the company was built remains a part of every working day.Company DescriptionKenwel Printers has been a recognized name in Columbus for over 70 years. Founded in 1952 by Ken Taylor and John L. Worrell, Kenwel was incorporated in 1969 and has been a name synonymous with high-quality printing, reliable service and competitive pricing ever since. With customer satisfaction at a consistently high level, the Kenwel staff proves that the old-fashioned integrity and strong work ethic upon which the company was built remains a part of every working day.