Floating MSR

ABOUT US

Kemba Credit Union is a not-for-profit organization based out of West Chester, OH. Voted top places to work in Cincinnati for six consecutive years & recognized as a top workplace in the United States by USA Today in 2024. We believe that hiring the best people is at the very core of our success. At Kemba Credit Union, every single team member makes a difference, and together we make an impacting the lives of our members.

Joining our team has it's perks:

• Generous PTO Including Birthday PTO
• Education Assistance
• Ample Growth Opportunities
• 401k Plan with Match up to 5%
• Paid Holidays
• Company Paid Group Life Insurance, STD & LTD
• Affordable Insurance Plans
• And Much More

POSITION PURPOSE
Responsible for providing a variety of paying and receiving functions for members in person, via phone, and through the mail, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and checking account problems. Responsible for closing loans via DocuSign. Answers members’ questions regarding Credit Union services provided and performs a variety of account maintenance duties. Actively cross-sells Credit Union services. Performs specific assigned side-jobs including various clerical and receptionist functions and assists other Member Service Representatives with duties as required. Serves members promptly and professionally.

NOTE:

• The Floating MSR receives an additional $1.50/hr. on top of base pay, as well as mileage reimbursed.
• This position will be responsible for traveling to many/all of Kemba's branches and requires reliable transportation.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Represents the Credit Union in a courteous and professional manner.
• Receives share deposits and loan payments. Processes cash advances, cashiers' checks, money orders, bank-to-bank wires, and Western Union wires.
• Disburses cash or check share withdrawals. Processes transfers. Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability.
• Detects and resolves discrepancies promptly.
• Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions.
• Presents and explains Credit Union services and products to members and assists in meeting their financial needs.
• Assumes responsibility for related duties as required or assigned.

QUALIFICATIONS

Education/Certification:
High school graduate or equivalent.

Required Knowledge:
Knowledge of Teller operations and procedures.
Basic understanding of Credit Union operations.

Experience Required:
One month to twelve months of similar or related experience.
Credit Union, or financial institution experience desired.

Skills/Abilities:
Good communication skills.
Professional appearance, dress, and attitude.
Good math skills.
Ability to operate related computer applications and other business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone.
Good typing skills.