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Customer Service Representative

4 months ago

Concord, United States Raven Ridge LLC Full time
Job DescriptionJob Description

We are seeking a dedicated and friendly Customer Service representative. This is a permanent direct hire position on site in Concord, NH. As a Customer Service representative, you will be the first point of contact for our clients, providing exceptional service and ensuring their needs are met. This role offers a valuable opportunity to develop your skills in a dynamic and growing industry.

Responsibilities

  • Respond to customer inquiries promptly and professionally
  • Assist customers in filing claims and provide guidance throughout the process
  • Update customer information in our database accurately and efficiently
  • Address customer concerns and complaints, striving to achieve a resolution that satisfies both the customer and the company
  • Collaborate with other team members to improve customer service procedures and practices
  • Keep abreast of relevant insurance products, policies, and industry trends
  • Provide support and administrative assistance to the sales team as needed

Requirements

  • High school diploma or equivalent; associate or bachelor's degree preferred
  • Previous experience in customer service, preferably within the insurance industry
  • Excellent communication skills, both verbal and written
  • Strong problem-solving and decision-making abilities
  • Ability to handle a high volume of customer inquiries while maintaining a high level of professionalism
  • Proficiency in Microsoft Office and CRM software
  • Detail-oriented with excellent organizational skills
Company DescriptionRaven Ridge is a full service recruiting organization based in NH. Our experienced recruiters know the local employment market and have relationships with premier employers throughout New England.Company DescriptionRaven Ridge is a full service recruiting organization based in NH. Our experienced recruiters know the local employment market and have relationships with premier employers throughout New England.