Spanish Customer Support

1 month ago


San Antonio, United States Collabera Full time
Job DescriptionJob Description

Note:

  • The position is Hybrid (Onsite to begin with, Hybrid - Based upon performance).

  • Banking / Financial experience is a Must.

  • Bilingual in Spanish is a MUST-HAVE.

Position Scope:

  • Customer support via telephone interactions in a call center-like setting, with assigned work pipeline and SLAs for contact and processing.

  • The candidate will answer escalated customer complaints inbound and outbound calls from customers as well as internal partners.

  • Will be required to utilize a PC and various internal systems to conduct all related processing and data entry work.

  • Ability to adhere to due dates, schedules, and ability to interpret customer data.

Position Details:

  • Position: Customer Service Associate (Bilingual in Spanish)

  • Industry: Banking/Financial Services
  • Job duration: 6 months

  • Location: San Antonio, TX 78251 (Onsite to begin with, Hybrid - Based upon performance)

  • Training: 8 AM - 4:30 PM – Monday - Friday

  • Shift: 7:30 AM - 4:30 PM CST OR 7 AM - 4 PM CST OR 8 AM - 5 PM CST – Monday to Friday

  • Pay Rate: $20/hour

Roles and Responsibilities for the Customer Service Associate role:

  • Contribute to the resolution of sensitive customer inquiries and complaints telephonically.

  • Determine the appropriate course of action and document all phone interactions as well as the outcome of the resolution in the system of record.

  • Review basic or tactical customer issues regarding products and services, billing, account questions, or account transactions with a narrower impact.
  • Act as a primary support person for the customer and internal partners supporting customer services.

Required Skills:

  • 6+ months of customer service experience with strong verbal and written communication skills.

  • Bilingual in Spanish is mandatory.

Company DescriptionCollabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.Company DescriptionCollabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

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