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Hub Facilities Technician

4 months ago

Southaven, United States Happy Returns LLC Full time
Job DescriptionJob Description

What is Happy Returns?

Happy Returns is solving the #1 pain point of e-commerce: returns. Our mission is to make returns beautiful for shoppers, retailers, and the planet—which we do through our unique combination of proprietary software and reverse logistics. We invented 3rd-party box-free consolidated returns—which have since become the industry standard—and we provide the only end-to-end returns solution that is not only delightful for customers but also saves money for retailers and is better for the planet.

Happy Returns is:

  • A UPS Company
  • Loved and adored by shoppers — for proof, check out our 93 NPS
  • Experiencing rapid growth
  • Seeking top talent to contribute to the expansion of the business

Position Summary:

Happy Returns is experiencing rapid growth and has launched multiple facilities, or hubs, in the last two years. We now operate in Pennsylvania, California, and Mississippi. Hub Facility Technicians provide hands-on maintenance and support to the warehouse operations including: executing the preventative maintenance program, completing equipment repairs and maintenance, supporting outside vendor repairs, assisting with operational projects, minor building repairs, and emergency response.

Specifically, the Facility Technician will be responsible for monitoring and maintaining warehouse automation equipment, including conveyor, powered industrial trucks, manual material handling equipment, and dock packages to support the production environment of our Hubs. The Facility Technician will also play a supporting role with building systems as needed, including electrical, plumbing, HVAC, signage, and exterior building structure. The Facilities Technician will oversee, identify, and onboard local third-party vendors as needed to support facilities work and installation projects. Additional responsibilities include setting up and repairing workstations and collaborating on infrastructure solutions.

Responsibilities:

  •  Ensure operation of machinery and mechanical equipment by completing preventive and corrective maintenance requirements. Equipment and tools include conveyor systems, motors, gearboxes, pneumatic systems, coupling and motor alignment, and dock packages.
  • Ensures all facilities are operated and maintained in alignment with established standards and procedures. Further develops standards and procedures as business and customer needs evolve.
  • Contribute to a building that is presentable, clean, safe and an acceptable environment for occupants and visitors.
  • Build a working understanding of day-to-day operations of the warehouse.
  • Be capable of following diagrams, manuals, manufacturer's instructions, and engineering specifications. Troubleshoots malfunctions and complies with regulatory standards on wiring.
  • Locate sources of problems by observing mechanical devices in operation; listening for problems; and using precision measuring tools.
  • Diagnose, repair, and install electronic or electro-mechanical equipment such as circuit breakers, fuses, or proximity switches.
  • Control downtime by informing operation and specialists of routine preventive maintenance.
  • Collaborate with operations management to develop and implement maintenance plans and make suggestions to improve the plans in place.
  • Maintain continuity among work teams by documenting actions, communicating irregularities, and scheduling correction of abnormalities.
  • Work with third-party contractors/vendors engaged in operating and maintaining properties.
  • Maintains a safe and clean working environment by complying with procedures, rules, and regulations, including those from OSHA and PayPal.
  • Contribute to an amazing work culture by integrating feedback and ideas from the specialist population. Our goal is to cement Happy Returns as a top workplace within the local regions.

Requirements:

  • Must hold a certificate or diploma in a related field.
  • Completion of an industrial maintenance apprenticeship program or technical licensure is a plus.
  • 3+ years of related experience in facilities of similar size, complexity, and pace
  • Thorough working knowledge of industrial equipment maintenance, its usage, and safety procedures, in particular material handling conveyor
  • Experience diagnosing and repairing components in electrical control panels and reading and interpreting schematics is a plus.
  • Self-motivated, responsible, and safety-oriented individual.
  • Learns and applies standard tools and techniques to solve problems.
  • Demonstrates a positive “can-do” attitude and takes responsibility for self-performance.
  • Ability to manage time and responsibilities independently and excellent at following direction.
  • Must have a flexible schedule, available to work on call for occasional emergency situations.
  • Strong desire for continuous improvement as well as a lifelong learner mentality to adapt as our operation and its equipment evolves.
  • Must be able to walk, stand, climb, balance, reach with hands and arms, stoop, kneel, crouch or crawl on a regular basis.
  • A long-term perspective on career development and desire to grow professionally.
  • Working knowledge of General Building Codes a plus
  • Safety orientated, familiar with LOTO procedures and equipment, demonstrates and follows safe work practices along with the proper use of personal protective equipment.
  • Experience with maintenance/support for automation or robotics is a plus.

EEO Statement

Integrated into our shared values is Happy Returns’ commitment to diversity. Happy Returns is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at Happy Returns has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To all recruitment agencies: Happy Returns only accepts resumes from agencies on the Happy Returns or UPS preferred supplier list. Happy Returns is not responsible for any fees or charges associated with unsolicited resumes.

Covid-19 Policy

As part of Happy Return’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.


Monday- Friday from 7am- 4pm