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Client Services Coordinator

4 months ago

Raleigh, United States Nextaff Raleigh Full time
Job DescriptionJob Description

Client Services Coordinator

Monday - Friday, 9AM - 5PM

Hybrid Position (T/TH in-office)

Pay: $18/hr.

Contract Position through February/March 2025

The Client Services Coordinator works closely with the designated CS team overseeing our client accounts. This role is responsible for supporting various aspects of the candidate and worker experience.

Essential Functions:

  • Manage a high volume of calls and email inquires
  • Average 20-40 calls daily
  • Extend contingent offers to qualified candidates
  • Coordinate with onboarding team to provide background check updates to candidates, while contributing to strong and consistent candidate engagement
  • Follow standard operating procedures for client processes and update internal/HRIS systems accordingly
  • Assist contingent workers in starting their assignment
  • Check-ins with contingent workers
  • Monitor and manage timecard submittals in VMS tool
  • Assist in updating personal information in internal HRIS
  • Coordinate with payroll team for timecard/pay concerns
  • Coach contingent workers on performance, attendance, and any other behavioral concerns
  • Notify contingent workers of assignment termination
  • Communicate with client stakeholders via email, phone, video meetings, etc.
  • Manage offboarding for contingent workers including equipment return updates
  • Assist other team members and/or support other accounts as needed
  • Perform other duties as assigned

Required Knowledge, Skills, and Experience:

  • High School Diploma/GED required
  • Customer service experience
  • Experience utilizing Excel, Outlook, and other Microsoft Office products
  • Strong work ethic and ability to work in a fast-paced, rapidly changing environment
  • Excellent written and verbal communication
  • Strong organizational and time management skills
  • Must have reliable internet connection and comfortable using personal cell phone for business purposes