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Operations Coordinator

4 months ago

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Job DescriptionJob Description

If you enjoy a fast-paced, rewarding career, this position is for you Sightpath Medical is the premier cataract and LASIK mobile services provider in the U.S. We strive for excellent customer service and share the common goal of providing high quality ophthalmic services and products to doctors and facilities across the country. We have the following opening in Bloomington, MN for an Operations Coordinator.

The Operations Coordinator is responsible for scheduling and providing operational support for Sightpath's customers. This position provides logistics support to all field staff, managers, and sales team.

Key responsibilities include:

Logistical Support
• Work with assigned customers to coordinate surgery dates.
• Research and analyze service routes to ensure compliance with DOT regulations and identify most cost efficient service routes.
• Ensure assigned customer demographic information is accurate and maintained in the database

Customer Service
• Main point of contact for customer questions and concerns.
• Drive customer retention by providing additional support when needed.
• Work collaboratively with marketing to provide standardized practice development tools

Qualifications
• Excellent customer service and customer relationship building skills.
• Strong multi-tasking skills a MUST.
• Demonstrated problem solving and strategic/critical thinking skills.
• Handles emergencies calmly and logically, ensuring appropriate communications to involved and required parties.
• Proactive and high energy individual with great attention to detail.
• Self-directed, energetic, motivated and able to adapt to a changing environment.
• Able to manage own time and to set priorities.
• Able to work well in a team environment and be an integral team player.
• Knowledgeable in computer skills specifically all aspects of Microsoft Office
• Good verbal and written communication skills.