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Warranty Coordinator

4 months ago

East Earl, United States M.H. EBY, Inc. Full time
Job DescriptionJob Description

M.H. Eby, Inc., an industry leading manufacturer of aluminum transportation equipment is seeking a Warranty Coordinator to join our Warranty team in Blue Ball, PA.

Benefits:

  • Paid Time Off
  • Paid Holidays
  • 401k Profit Sharing
  • Medical and Dental Insurance
  • Life Insurance
  • Short Term Disability Insurance

Essential Duties and Responsibilities:

  • Promote and comply with all company safety policies
  • Receive - log customer/dealer emails, phone calls, and verbal warranty, customer satisfaction, rework requests/inquiries
  • Research and evaluate warranty, customer satisfaction, rework requests for validity
  • Troubleshoot issues and concerns for customers, dealers, and company repair facilities
  • Set up cases for valid warranty, customer satisfaction, rework claims
  • Work with customers/dealers to resolve valid claims
  • Procure needed parts for warranty claims in a timely manner
  • Work with Suppliers/vendors on returns/shipments of warranty materials in a timely manner
  • Manage large projects to completion
  • Prepare and track information for data reports needed
  • Process completed warranty cases
  • Perform related duties as assigned.

Requirements:

  • Good communication with all customers as well as interdepartmental personnel
  • Knowledge in all phases of trailer and truck body repairs is a plus
  • Able to react to an everchanging environment and maintain a professional attitude
  • Able to effectively use required computer operating systems

All eligible applicants will be considered.

Company DescriptionIt’s our 86th year in business.

MH Eby, Inc is a third-generation family-owned company established in 1938. Headquartered in Lancaster County, Pennsylvania with 7 additional locations spanning from Ohio to Montana, Eby designs and builds aluminum transportation equipment including Livestock, Grain and Equipment trailers, and a full line of truck bodies. All locations offer comprehensive service and parts to support our customers.Company DescriptionIt’s our 86th year in business.\r
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MH Eby, Inc is a third-generation family-owned company established in 1938. Headquartered in Lancaster County, Pennsylvania with 7 additional locations spanning from Ohio to Montana, Eby designs and builds aluminum transportation equipment including Livestock, Grain and Equipment trailers, and a full line of truck bodies. All locations offer comprehensive service and parts to support our customers.