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General Manager
4 months ago
Summary: Amoura, a Michelin and Zagat rated fine-casual restaurant in South San Francisco, is a family run business serving Mediterranean food with a twist.
We are looking for an amazing Restaurant Manager to represent our family overseeing the restaurant in an efficient, professional manner according to high standards by performing the following duties:
- Controls day-to-day operations by scheduling labor, ordering food and supplies, and overseeing all daily operations
- Prepares the annual budget and plans for the restaurant including sales goals, profit projections, capital, and staff requirements
- Manages a full-service bar with specialty cocktails
- Coordinates several private events simultaneously
- Oversees and manages the restaurant’s catering department within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times
- Builds a catering team, both in-house and delivery
- Interacts with corporate clients to meet and exceeds their expectations
- Executes, documents and maintains all catering systems and procedures in an organized manner on a daily basis
- Recruits, interviews, and hires team members, motivates and trains, conducts performance reviews, and takes disciplinary action when needed
- Develops restaurant procedures to ensure location is operating efficiently
- Weekly implementation, development and maintenance of systems and procedures for ordering, inventory and food/beverage controls
- Controls profit & loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
- Reviews the general business climate for the restaurant and adjusts staff and inventories as needed
- Ensures financial reporting is consistent with restaurant standards and produced monthly
- Promotes and directs restaurant marketing programs, especially on social media
- Manages customer complaints both in person and over the phone as well as assists in managing online reviews on Yelp, Google, etc
- Creates a safe working and customer experience environment by facilitating safe work behaviors of the team
- Ensures customers are serviced at the highest level of satisfaction through quality food and excellent customer service
- Reports status information to ownership on a regular basis
- Contracts for and follows up general maintenance and repair to the facility
- Provides guidance and direction to employees to assist in their professional development
- Performs other related duties as assigned
Qualifications:
- 3-5 years of management experience in the restaurant industry, fine dining a plus
- Has a passion for food and service
- Diverse wine knowledge, including regions, appellations and vintages
- Ability to adapt to changes taking place in the restaurant industry during Covid-19 pandemic
- Previous human resources experience, a plus
- Ability to work independently and without direct guidance
- Full proficiency in OpenTable, Yelp Reservations, Aloha, and Microsoft/Google Suite (Outlook, Excel, Word) required
- Self-starter with strong work ethics
- Possesses a proven ability to contribute original and creative ideas that assure positive results for the business
- Champions recognition and motivation effort
- Strong operational skills in a customer service environment
- Culinary & central kitchen management skills, a plus
- Knowledge of inventory management systems
- Vendor negotiations & purchasing
- Catering & special event experience
- Supervisory skills
- Ability to communicate clearly and concisely, both orally and in writing
- Relationship builder
- Ability to handle confidential and sensitive information
