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Employment Case Manager

4 months ago

Ridgewood, United States Westhab Inc. Full time
Job DescriptionJob Description

JOB DESCRIPTION

JOB TITLE: Employment Case Manager

DEPARTMENT: Employment Services

FLSA: Non-Exempt

LOCATION: Queens, NY

REPORTS TO: Manager, Mt Vernon Reach, Achieve & Prosper (MVVRAP) Program

SUMMARY: The Employment Case Manager has the primary responsibility of providing a range of case management/supportive services to a variety of populations, following applicable county, state and federal guidelines as it relates to the Welfare to Work program.


ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Assess clients' strengths and barriers by using a variety of interviewing techniques focusing on the needs of the individual and family
  • Prepare employability plans and update the plans within a mandated timeframe
  • Connect clients with sources of information, people & programs which will help them deal with problems & issues related to their own self-sufficiency. Encourage clients to become involved in cornmunity activities. Promote employment for all as a means to build skills, confidence and self-esteem; Explain DSS programs and regulations;
  • Continually monitors and tracks work participation status, goals and tasks completed - updating WTWCMS as needed and insuring that all information is entered by the designated date; works in conjunction with examiners to ensure timely assignments, monitoring and data entry;
  • Develops self-sufficiency plans for candidates and advises and assists participants in planning and implementing elements of the self-sufficiency plan, money management skills and similar skills;
  • Assists in the development and delivery of program recruitment services including one-on-one and group presentation, written materials and other approaches required to establish and maintain enrollment levels:
  • Oversees the progress of program candidates in pursuing and completing specific program and self-development options;
  • Conducts and assists in design of workshops, support groups, orientation sessions and other structured activities intended to promote participant understanding and attainment of program objectives;
  • Assesses needs of individual clients and caseload for specialized services and expands or adjusts program activities accordingly:
  • Determine client's employability and other needs through testing, interviewing and reviewing records;
  • Conduct worksite and community site visits, if applicable;
  • Be available to clients via appointments, phone calls and/or walk-ins;
  • Remain abreast of policy and regulation changes and community resources;
  • Serves as an advocate for participants with community service organizations and works as broker to arrange necessary education, job placement and related services for program participants;
  • Compiles reports on individual client progress, levels and types of program activities, client characteristics and other data or events necessary to evaluate program impact and effectiveness
  • Works closely with TA staff to coordinate services and assists in emergency situations in and outside of assigned team.

EXPERRIENCE, EDUCATION AND SPECIAL REQUIREMENT:

  • Successful applicant must have strong written and verbal communication skills; must be able to provide good customer service, both in person and by telephone; must possess good organizational skills and have a high attention to detail.
  • The successful applicant must have the ability to handle multiple tasks, prioritize work assignments, and maintain confidentiality.
  • Requires a BA Degree in Human Services and/or Social Work. MSW preferred.
  • Must be have at least a year of experience working with disadvantaged/hard to serve adults or youth. In addition, to excellent computer skills.


AGENCY PROFILE:

Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE)

OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA):

The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards.