Customer Service Representative

4 months ago


Waukesha, United States Nev's Ink. Full time
Job DescriptionJob Description

Customer Service Specialist

What we offer:

  • Highly competitive base salary

  • Year end Bonus

  • A fun and relaxed company culture

  • Medical, Dental, Vision Insurance

  • Company paid life Insurance

  • 401K retirement plan

  • PTO & paid holidays

  • Company parties & Teambuilders

  • Catered Company lunches

  • No overtime or weekends

  • Onsite training provided

What are we looking for?

As a growing company, we are looking to add a Customer Service Specialist to join our team This person will ensure that each job is produced efficiently and to the customer’s specifications.

‘Day in the life’:

  • Enter Customer Orders

  • Answer Customer Calls and handle any customer issues in a timely manner

  • Run inventory reports, analyze numbers and write tickets for stock products

  • Manage collections accounts

  • Assist accounting with entering deposits for checking and savings accounts

  • Enter customer information into the CRM system

  • Manage multiple email accounts on daily basis

  • Assist purchasing department with ordering supplies

  • Maintain meeting minutes for weekly Customer Service Meetings

  • Work with production to conduct bi-weekly stock inventory counts

  • Assist sales and marketing team with any projects needed

Is this you?

· Ability to facilitate communication between customers, Sales Reps and production personnel while work is in process.

· Can juggle many tasks and modify plans as requirements change.

· Initiates and maintains good organization of records and information.

What do we require?

Bachelor’s Degree College and / or equivalent experience in industry with a strong emphasis on communication skills, sales and service.

 



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