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Assistant Restaurant Manager, Shift Manager

4 months ago

Hillsboro, United States Burger King Full time
Job DescriptionJob Description

Burger King
Hiring: Assistant Restaurant Manager, Shift Manager
Location: Hillsboro, OR

The Assistant Manager is responsible for supporting the overall operations of a single restaurant. Assistant Managers are required to have open availability, work full-time (35+ hours a weeks), and are scheduled to work opposite shifts and days of the Restaurant General Manager. They are considered the right hand to the Restaurant General Manager and will continue development training to encourage inter-company growth. Assistant Mangers must have positive coaching skills, be proficient in “ALL” workstations and have a strong command of shift control tasks along with being capable of performing computer/administrative tasks as assigned.

A Shift Manager is an hourly employee who after proper certification is put in charge of limited time segments for the daily operations of a specific restaurant location. Shift Managers are responsible for assigned shifts with the goal of enhancing/improving guest and team satisfaction along with supporting restaurant initiatives. Shift Managers work in the front of the house during peak hours to ensure the team is working together and guest have a quality experience. Shift Managers are proficient in all team member positions and can handle operations safely when a manager is not present. Responsibilities will vary based upon the restaurant’s needs. The following is a list of some of the responsibilities and is not intended to describe all duties this position may perform. All Shift Managers are expected to perform tasks/job duties assigned to them.

Assistant Manager Job Responsibilities:

  • Work with friendliness and a sense of urgency; greet every guest.
  • Ensure that every guest has an exceptional visit every time they visit the restaurant. Resolve issues with positivity and sound judgement.
  • Walk through the entire restaurant checking on guests, asking how their meal was, verify that the building exterior is inviting and safe
  • Know the market trade area so that decisions can be made relevant to the guests and community need.
  • Recruit new team members, train, and develop existing staff. Follow training plans, procedures, and systems in place to achieve targeted goals.
  • Organize team meetings, pre shift meetings and safety meetings.
  • Demonstrate the guest first behavior. Consistently promote excellent guest service.
  • Ensure all local state and federal laws including but not limited to: breaks laws, minor laws, safety policies, sick policies, time keeping and scheduling.
  • Promote a safe and comfortable work environment that supports inclusion and does not tolerate harassment/discrimination/retaliation. Report concerns/complaints immediately to restaurant general manager and human resources.
  • Manage all food safety regulations and follow restaurant safety procedures; ensure all required postings are visible and legible as determined by Operations and Human Resources.
  • Follow all local marketing plans to ensure the staff is trained and prepared for promotions. Use all structured material set forth by corporate partners.
  • Implement and administer policies, procedures, and behaviors to ensure a safe and positive work environment.
  • Ensure daily food safety compliance measures and operational standards.
  • Communicate with the Restaurant General Manager and above restaurant leaders when necessary.

Shift Manager Job Responsibilities

  • Ensure all food orders, specialty drinks and desserts follow company recipes and are always accounted for in the POS system.
  • Organize for shift readiness and position team members to meet the sales demands of the restaurant. Use and manage the waste and prep systems to control expenses.
  • Use equipment, small wares, and products for their intended purpose. Trouble shoot minor equipment issue and report any non-working or unsafe equipment concerns immediately. Ensure staff uses all safety equipment as required.
  • Follow all cash policies.

Education and Work Experience

  • Required: High school diploma or equivalent..
  • Must have 1-2 years of direct food/retail management experience
  • Some experience using a POS system is preferred.

Benefits:

  • Health Insurance
  • 401k with match
  • Sick Time
  • Complimentary meals

401k for all employees over the age of 20

Equal opportunity employer

Company DescriptionEvery day, more than 11 million guests visit Burger King restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, Burger King is the second largest fast food hamburger chain in the world. The original Home of the Whopper, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.Company DescriptionEvery day, more than 11 million guests visit Burger King restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, Burger King is the second largest fast food hamburger chain in the world. The original Home of the Whopper, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.