Current jobs related to Representative I, Recreation Lending Customer Support - South Jordan - Merrick Bank
-
South Jordan, Utah, United States Merrick Bank Full timeJob OverviewMerrick Bank is dedicated to our mission of providing exceptional service to our customers while empowering underserved individuals to achieve their credit aspirations. We value our associates, ensuring they feel recognized, heard, and appreciated, understanding the significance of their contributions. For over two decades, our core...
-
South Jordan, United States Merrick Bank Full timeJob DescriptionJob DescriptionMerrick Bank employees share in our mission to delight our customers and empower underserved consumers to achieve their credit goals. In return, we delight our associates; ensuring they are noticed, heard, appreciated and understand the importance of their role(s). For over 20 years, our Guiding Principles of; doing the right...
-
South Jordan, United States Merrick Bank Full timeJob DescriptionJob DescriptionMerrick Bank employees share in our mission to delight our customers and empower underserved consumers to achieve their credit goals. In return, we delight our associates; ensuring they are noticed, heard, appreciated and understand the importance of their role(s). For over 20 years, our Guiding Principles of; doing the right...
-
South Jordan, United States Merrick Bank Full timeJob DescriptionJob DescriptionMerrick Bank employees share in our mission to delight our customers and empower underserved consumers to achieve their credit goals. In return, we delight our associates; ensuring they are noticed, heard, appreciated and understand the importance of their role(s). For over 20 years, our Guiding Principles of; doing the right...
-
Credit Specialist, Loan Lending Support
2 weeks ago
South Jordan, Utah, United States ASK Consulting Full timeJob OverviewASK Consulting is seeking a highly skilled Credit Specialist, Loan Lending Support to join our team. As a key member of our Operations department, you will be responsible for providing operational support to our Private Banking Group, focusing on the origination and ongoing servicing of our lending products.Key ResponsibilitiesAccountable for...
-
Credit Specialist, Loan Lending Support
2 weeks ago
South Jordan, United States ASK Consulting Full timeJob DescriptionJob Description"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: Credit Specialist, Loan Lending Support Location: South Jordan, UT 84095Duration: 6 Months Contract Pay Range is $20 to $23/hr. on...
-
Customer Support Representative
3 days ago
South Jordan, Utah, United States Randstad Full timeJob SummaryWe are seeking a highly skilled Customer Support Representative to join our team at Randstad. As a key member of our client support team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesRespond to incoming phone calls and emails...
-
Customer Support Representative
1 day ago
South Jordan, Utah, United States Russell Tobin & Associates Full timeJob Title: Customer Support RepresentativeLocation: South JordanPay: $21.99/HourContract Duration: 6 monthsJob Description:We are seeking a highly professional and career-driven individual to join our team as a Customer Support Representative. As a key member of our financial service center, you will be responsible for handling incoming phone calls regarding...
-
Customer Support Operations Supervisor
3 weeks ago
South Jordan, Utah, United States Enova Full timeCustomer Service Team Leadat Enova International. Enova International prioritizes the health and safety of its workforce, ensuring that employees are fully vaccinated for COVID-19 to maintain a secure work environment. Exceptions may be made for individuals with medical or religious considerations.Role Overview:The Customer Service Team Lead is responsible...
-
Customer Support Representative
1 month ago
South Jordan, United States Russell Tobin Full time $20 - $21Job DescriptionJob DescriptionJob title: Customer Support RepresentativeLocation: South Jordan, UTDuration: 6+ months Pay range: $20 to $21.99/hour Position Description:Client Support Service Professionals handle incoming phone calls regarding various service inquiries on client accounts.Calls will need to respond with a high degree of accuracy and...
-
Customer support/ Account Representative
3 weeks ago
South Jordan, United States Unizontechnology Full timeJob DescriptionJob DescriptionJob Title: Customer support/ Account Representative Duration: 6 Months Pay: $19/hr. Work Location: South Jordan- 84095 & Columbus OH- 43219Description: Preference for 1 of the following criteria: College Degree Previous contact center experiencePosition Description Client Support Service Professionals handle incoming phone calls...
-
Customer Service Team Lead
1 day ago
South Jordan, Utah, United States Enova Full timeAbout the Role:We are seeking a highly skilled Customer Service Team Lead to oversee the day-to-day functions of a team of representatives in a contact center environment. As a key member of our Operations Team, you will be responsible for teaching, training, and mentoring representatives to ensure success and a quality customer experience.Key...
-
Senior Customer Support Representative
3 weeks ago
South Jordan, Utah, United States Russell Tobin Full timePosition Overview: Customer Support/Account Representative Location: South Jordan, UT Compensation: $21.99 /hour Contract Duration: 6 months Work Environment: On Site Role Summary: We are seeking dedicated and professional Client Support Service Professionals to enhance our operations. This position entails managing incoming inquiries via phone related to...
-
Customer Engagement Specialist
3 weeks ago
South Jordan, Utah, United States Utahfirst Full timeJoin Our Team as a Financial Services RepresentativeAre you looking to advance your career in the financial sector? Utah First Credit Union is excited to welcome dedicated individuals to our team as a full-time Financial Services Representative. We are committed to delivering exceptional service and positively impacting our members' financial journeys.Why...
-
Customer Service Team Lead
1 week ago
South Jordan, Utah, United States Enova Full timeAbout the Role:We are seeking a highly skilled and experienced Customer Service Team Lead to oversee the day-to-day functions of a team of representatives in a contact center environment. As a key member of our Operations Team, you will be responsible for teaching, training, and mentoring representatives to ensure success and a quality customer...
-
Financial Services Representative
1 week ago
South Jordan, Utah, United States Utah First Credit Union Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Financial Services Representative to join our team at Utah First Credit Union. As a key member of our team, you will play a vital role in delivering exceptional service to our valued customers.Key ResponsibilitiesProcess transactions and assist with loan applicationsPromote our suite of...
-
Customer Service Team Lead
4 months ago
South Jordan, United States Enova Full time**Customer Service Team Lead** at Enova International South Jordan, UT ***The health and safety of Enovas employees is our number one priority. Enova has not yet determined a return to office date, but will require all employees to be fully vaccinated for COVID-19 before such date. Proof of vaccination will be required. Enova will consider exceptions to this...
-
Mortgage Loan Support Specialist
3 weeks ago
South Ogden, Utah, United States Intercap Lending, Inc Full timeJob OverviewIntercap Lending is on the lookout for a dedicated and detail-focused Mortgage Loan Support Specialist to assist our loan officers in navigating the loan origination journey. This role is vital in collecting borrower details, preparing loan documentation, and ensuring a smooth experience for our clients. The ideal candidate will possess...
-
Loan Processing Administrator
3 weeks ago
South Jordan, Utah, United States Merrick Bank Full timeJob Title: Loan Processing Administrator at Merrick BankMerrick Bank is committed to delivering outstanding service to our clients while assisting underserved individuals in reaching their credit aspirations. We prioritize our employees, ensuring they feel valued, respected, and aware of the significance of their contributions. Our foundational principles of...
-
Gate Attendant
2 weeks ago
South Lake Tahoe, California, United States Vista Recreation Full timeJob SummaryWe are seeking a highly skilled and customer-focused Gate Attendant to join our team at Vista Recreation. As a Gate Attendant, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience at our park entrance.Key ResponsibilitiesCustomer Service: Greet all guests in a friendly and...
Representative I, Recreation Lending Customer Support
4 months ago
The Customer Support Representative I is the welcoming face…or voice, of the Recreation Lending Team; responsible for processing in-bound customer calls. In this role, the Representative I will provide support to our Recreation Lending Department customers, addressing concerns and questions related to payments, payoffs and other related inquiries for accounts that are 16 days or less, past due. The customer interaction will be via phone, email and so forth. The Representative I is responsible for answering and following up with the Customer Support email inbox and in supporting the Recreation Lending Department with a variety of other tasks. The Representative I will assist customers and helps them enjoy recreational experiences by supporting the customers in providing service related to their Merrick Bank recreational loan. This is done while complying with all Bank related policies and procedures as well as with state and federal collection laws and regulations.
Essential Functions:
- The key and central focus to this position is to assist customers via the phone, in receiving ACH information in order to post payments to the customers’ account, setting customer up with Auto ACH payments, and other online support for accounts that are under 16 days past due.
- Provides consumers and dealers with information related to payoff quotes, in accordance with the Bank’s policies and procedures.
- Sort through the returned mail and determine how it is to be addressed; i.e., do things require updating, calls to be made to customers/vendors, etc…
- Scan documents and send/email to appropriate team members (including other business units).
- Upon request, print out forms and deliver to appropriate people (i.e. Auto ACH Forms, Deferral forms, Values, etc.).
- Responsible for receiving and handling of Recreation Lending inbound calls from customers, recreation collateral dealers, financial institutions, etc…
- Consistently meets expected (I)/above expected (II)/exceptional (Sr.) parameters of AHT and calls taken per day/week/month.
- Supports level II and Sr. Inbound Representatives and other individuals as assigned by leadership.
- Can be relied upon under most circumstances when Team Leader is not available, to assist in completing any process.
- Fulfills other tasks and functions as assigned by leadership.
- Maintains positive relationships across the department and with other teams. (Added to be in line with other functions/levels).
Compliance with Laws & Regulations:
- Responsible for complying with all of the Bank’s internal control policies and procedures.
- Responsible for understanding and complying with all laws and regulations to which the Bank is subject.
- Responsible for communicating problems in operations, noncompliance with the code of conduct, noncompliance with laws and regulations, policy violations, or illegal acts.
Education and Experience:
- High School Diploma or equivalent experience required.
- One (1) year experience in Customer Support field is preferred.
Summary of Qualifications:
- Professional demeanor and highly organized
- Experience and demonstrated skill with Microsoft Office Suite (Word, Excel, etc…), e-mail, and database software. Is trainable on work related software to meet specific job requirements
- Able to be flexible, adaptable and with a willingness to work in an ever changing environment.
- Working knowledge of Customer Support in a sub-prime financial environment is preferred, but not required.
- Knowledge of federal and state collection, banking, lending and bankruptcy laws and regulations for the non-prime credit segment is preferred.
- Ability to solve practical problems and deal with a variety of concrete variables.
- Communicates effectively both orally and in writing, including negotiation skills; presents ideas in a clear, concise, understandable, and organized manner.
- Effective planning, organization, time management, and problem solving skills. High level of accountability for work with limited supervision.
- High degree of accuracy and trust are required.
- Completes all Essential Functions with a professional demeanor.
- Willingness and ability to engage in continuing education in support of the business.
- Consistent demonstration of the company’s C.R.I.T.I.C.A.L. values
We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location. Our benefits offerings include medical, dental, vision, life insurance, 401(k) plan with company match, paid vacation time, sick time, as well as other benefits and programs to meet the needs of our employees. Further details will be shared during the interview or offer process, as appropriate and applicable.
We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable law which includes (but may not be limited to) a review of factors including drug testing and employment/personal references.
Apply Now