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Customer Service Manager

4 months ago

Secaucus, United States Rentex Audio Visual & Computer Rentals Full time
Job DescriptionJob Description

Do you want great benefits, great pay, and an opportunity for advancement with a company that is growing? Have some technical and AV knowledge?

Rentex is seeking a highly motivated Customer Service Manager who will be responsible for assisting Account Managers in renting our AV and computer products to clients. The right candidate will have AV knowledge and a great customer service mindset. You will respond to customer requests, write orders and help Rentex remain a leader in our industry

What you will work on.

  • Provide excellent customer service to external and internal clients.
  • Maintain clear communication with customers and co-workers.
  • Effectively manage a high volume of incoming calls and emails.
  • Work well with other departments and cross-functional teams.
  • Consistently improve knowledge of Rentex rental inventory through self-study and internal training.
  • Remain current with trends and initiatives within the audio visual & computer rental industry.

About you.

  • Ability to prioritize tasks and manage customer expectations.
  • React to changes and handle customer concerns in a professional manner.
  • Have an energetic personality with the ability to adapt and learn quickly.
  • Be able to work as part of a team.
  • Have good written and verbal communication skills.
  • Have good knowledge of Microsoft Word & Microsoft Excel.
  • Must have AV experience (preferably in the live event environment).
  • General all-around knowledge of audio, video, lighting, and computer equipment.
  • Minimum high school diploma or GED. Some college helpful.

At Rentex, Inc. we offer a competitive total compensation package including medical, dental, vision, and life insurance. Both short- and long-term disability. Paid time off, paid holidays, 401K and more Rentex, Inc. is the largest audio visual and computer rental company in the U.S. With offices in ten cities (and growing) the opportunities are vast.

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Company DescriptionRentex is one of the largest and most trusted wholesale providers of audio-visual rental equipment in the nation. We are a longtime leader in the cross-rental market supplying AV equipment to the nation's largest AV rental, staging, production, and other live event companies. As a strategic partner, we are here to augment our clients' inventories, not compete with them.

We focus all our effort on providing our customers with high-quality AV equipment and excellent customer service. Each Rentex warehouse contains a large inventory of high-quality, name-brand, and reliable AV rental equipment.

Same day delivery is available to most major cities from one of our 10 convenient warehouses located in Boston, New York, Washington D.C., Philadelphia, Orlando, Dallas, Chicago, Anaheim, San Francisco and Las Vegas. We also service areas outside of our current locations and we can ship or deliver nationwide within 24 hours.Company DescriptionRentex is one of the largest and most trusted wholesale providers of audio-visual rental equipment in the nation. We are a longtime leader in the cross-rental market supplying AV equipment to the nation's largest AV rental, staging, production, and other live event companies. As a strategic partner, we are here to augment our clients' inventories, not compete with them.\r
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We focus all our effort on providing our customers with high-quality AV equipment and excellent customer service. Each Rentex warehouse contains a large inventory of high-quality, name-brand, and reliable AV rental equipment. \r
\r
Same day delivery is available to most major cities from one of our 10 convenient warehouses located in Boston, New York, Washington D.C., Philadelphia, Orlando, Dallas, Chicago, Anaheim, San Francisco and Las Vegas. We also service areas outside of our current locations and we can ship or deliver nationwide within 24 hours.