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Customer Service Admin

4 months ago

Richardson, United States In Loving Memory Full time
Job DescriptionJob Description

We are seeking a Customer Service Admin to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Familiarity with Software Knowledge:

  • Adobe InDesign CC
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
Company DescriptionIn Loving Memory is a small printing business located in Richardson and we specialize in serving the funeral industry. We have an immediate opening for a full-time position, Customer Service Admin, Tuesday - Saturday (several shifts to choose from) in the Expedite Department.
Job Description:
As a member of the Expedite Team, you will perform a variety of tasks such as taking orders from funeral homes, processing and entering orders, file prep for Designers, keeping track of orders throughout the day, editing text such as obituaries, proofreading programs before going to print, and providing customer service to our clients.
We work at a fast and efficient pace due to our 24-hour turnaround time. Our work here is repetitive and detail oriented. However, we do have a relaxed work environment.Company DescriptionIn Loving Memory is a small printing business located in Richardson and we specialize in serving the funeral industry. We have an immediate opening for a full-time position, Customer Service Admin, Tuesday - Saturday (several shifts to choose from) in the Expedite Department. \r
Job Description:\r
As a member of the Expedite Team, you will perform a variety of tasks such as taking orders from funeral homes, processing and entering orders, file prep for Designers, keeping track of orders throughout the day, editing text such as obituaries, proofreading programs before going to print, and providing customer service to our clients.\r
We work at a fast and efficient pace due to our 24-hour turnaround time. Our work here is repetitive and detail oriented. However, we do have a relaxed work environment.