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Operations Lead

4 months ago

American Fork, United States Kline Franchising Inc Full time
Job DescriptionJob Description

BURN BOOT CAMP CULTURE


Our mission at Burn Boot Camp is to inspire, empower, and transform lives through community-based fitness.


We are a dynamic community whose commitment to each other and the mission is one of a kind. We believe hard work is energizing, problem solving is exciting, and competition is inspiring. Our resourceful, urgent, and innovative attitude creates a fast-paced environment where ideas are encouraged, decision making is promoted, and saying “yes” to uncharted territory is an everyday practice. We aim to inspire, empower, and transform lives through community-based fitness.

POSITION DESCRIPTION


The Operations Lead plays a critical role at Burn Boot Camp as the leader of a client-facing team. You will hire, onboard, and manage your team. the Operations Lead oversees making sure the employee and member experience is held at the Burn Boot Camp standard while maintaining a positive and inviting Culture. You will lead a team of part-time Burn Ambassadors (front desk) and Childwatch team members at the Burn Boot Camp - American Fork, UT location.

Accountability


  • Leadership and Management of the team leads
  • People Strategy and execution
  • Operations Strategy and execution
  • Member Experience
  • Marketing Strategy and execution
  • Financial Strategy and execution

QUALIFICATIONS


Ideal candidate is - 

  • A leader of people and process
  • A problem solver
  • Able to identify areas to improve processes, simplify, and become more efficient
  • Highly organized 
  • Detailed
  • Focused on delivering great member service every day during every camp 
  • Strong user of MS Office products, especially Excel
  • Strong verbal and written communication skills 
  • Strong interpersonal and customer service skills 
  • Confident in sales or able to learn a simple sales process
  • Able to prioritize multiple deliverables, work under pressure, and meet deadlines 
  • Able to capture content for social media and has a solid understanding of social media

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills, or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.