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Technical Support Engineer

4 months ago

Denver, United States RMI Laser, LLC Full time
Job DescriptionJob Description

Located in Lafayette, CO

RMI Laser is searching for a customer service-minded individual with technical expertise and quality management experience. This person will lead our product quality and customer satisfaction team to provide technical support resolution on our laser systems and software. The position is in-house and may require some travel to customer sites.

 

Primary responsibilities include:

· Provide leadership to department personnel, growing a team up to 4 people.

· Interface with management team as the lead representative for the Customer Service Department.

· Manage product repairs including scheduling, status, communicating timelines and costs to the customer and updating customer on status of repair.

· Communicates technical issues with products to Quality and Engineering personnel to assist with resolution.

· Develop and maintain internal processes for improved department performance.

· Take and respond to customer calls for support on RMI Laser products.

· Travel to customer site if needed to resolve technical issues and provide training.

· Manage RMA process, validate returns, run CAPA process/prevent future errors and document results and resolution. Assist with product failure analysis.

· Track measuring instruments and equipment inventory.

 

 

Candidates should have previous experience providing technical support in the field or by phone and email. Must have strong technical ability to successfully provide support and troubleshooting on our products in areas of mechanical, electronics, and basic software. Previous experience with laser technology or electronic equipment/systems desired. Bachelors degree in Engineering or technical field required.

 

Candidates should have experience with quality and ISO 9001:2015 or equivalent.

 

This job requires occasional physical lifting of products up to 50 pounds in weight and potential domestic or international travel of up to 20%

 

Location: onsite in Lafayette, CO

Full-time, Monday-Friday 8a-5p schedule

Benefits available (insurance, retirement plan, paid time off)

 

Company DescriptionRMI Laser's 30,000 square foot headquarters houses not only our state-of-the-art production facility; it is also home to an in-house staff of engineers dedicated to assisting and supporting you in every aspect of Fiber and DPSS Laser System Design and Integration. By applying over 30 years of experience we solve marking problems with customizable laser marking solutions.Company DescriptionRMI Laser's 30,000 square foot headquarters houses not only our state-of-the-art production facility; it is also home to an in-house staff of engineers dedicated to assisting and supporting you in every aspect of Fiber and DPSS Laser System Design and Integration. By applying over 30 years of experience we solve marking problems with customizable laser marking solutions.