Property Management

4 months ago


Kenosha, United States Private Firm Full time
Job DescriptionJob Description

Through our commitment to build relationships and go the extra mile to serve our customers, we will be recognized as #1 in customer service. Our firm manages real estate properties and condo associations, and the Customer Relations Manager resolves concerns raised by our residents (homeowners and tenants).

Primary Roles:

·      Make each customer feel important and respected

·      Work toward the goal of resolving the matter with the customer in each and every interaction, trying to eliminate “multiple-touches”

·      Ability to understand and see the “big picture” and thus craft tailored solutions to improve customer satisfaction and appreciation 

·      Greet customer with a smile and work toward developing a caring and positive customer experience

·      When imposing penalties or taking adverse actions, do so in a resolute, yet respectful manner

 Other Requirements:

·      Excellent writing and communication skills

·      Outstanding interpersonal skills

·      Very good ability in using  WORD and EXCEL 

·      Must have own vehicle and willing to make numerous trips each day (estimated travel is 25 miles per day)

 

Compensation / Benefits

·      Commensurate with experience and skills

 


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