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Reno, NV
4 months ago
Job Title:
Customer Service Representative
Company: Sociaxe
Location: Reno, NV
Job Description:
As a Customer Service Representative at Sociaxe, you will play a pivotal role in maintaining strong client relationships and ensuring customer satisfaction. You will serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing
support across various communication channels.
Responsibilities:
- Responding to customer inquiries via phone, email, and live chat in a prompt and professional manner.
- Assisting customers with product information, placing orders, and resolving any issues or concerns.
- Documenting all customer interactions and maintaining accurate records of customer accounts.
- Collaborating with various departments to ensure timely and satisfactory resolution of customer issues.
- Upselling and cross-selling products and services to maximize sales opportunities.
Qualifications:
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Benefits:
- Competitive salary commensurate with experience.
- Health, dental, and vision insurance coverage.
- Retirement savings plan with employer match.
- Paid time off and holidays.
- Fun and collaborative work environment with opportunities for growth and advancement.
