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General Manager

4 months ago

Orland Park, United States Seva Companies LLC Full time
Job DescriptionJob DescriptionOverview

A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include:
  • Able to perform all responsibilities of restaurant team members
  • Lead team meetings
  • Deliver training to restaurant team members
  • Ensure Brand standards, recipes and systems are executed
  • Create and maintain a guest focused culture in the restaurant
  • Review guest feedback results and implement action plans to drive improvement
  • Communicates restaurant priorities, goals and results to restaurant team members
  • Execute new product roll-outs including training, marketing and sampling
  • Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
  • Control costs to help maximize profitability
  • Completion of inventory on a periodic basis as determined by Franchisee
  • Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
  • Completion of DCP and other vendor orders
  • Conduct self-assessments and corresponding action plans
  • Ensure restaurant budget is met as determined by Franchisee
  • Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies
  • Engages with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities Include:
  • Recruit, hire, onboard and develop restaurant team members
  • Plan, monitor, appraise and review employee performance
  • Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Education/Experience:
  • Basic computer skills
  • Fluent in spoken and written English
  • Basic math and financial management
  • Previous leadership experience in retail, restaurant or hospitality
  • College Degree preferred

Key Competencies
  • Strong analytical skills and business acumen
  • Works well with others in a fun, fast-paced team environment
  • On time, demonstrates honesty and a positive attitude
  • Willingness to learn and embrace change
  • Ability to train and develop a team
  • Guest focused
  • Time Management
  • Problem solving
  • Motivating others

Physical Demands/Working Conditions:
  • Standing on feet
  • Repetitive motion including bending, stooping and reaching
  • Lifting packages (if applicable)
  • Wearing a headset (if applicable)
  • Working in a small space