Entry Level Operation
4 months ago
- Export / Import daily operations
- Airport runs, for documents or other assistance
- Domestic transport operations
- Paperwork / documentation issuing
Job Summary: In this role you will be assisting your team with the shipments as well as providing excellent customer service. Both air and ocean positions in import & export departments are available.
RESPONSIBILITIES:
- Assist your team to build the most effective transportation plan.
- Assist your team with collecting charges and providing quotes to customers for their shipments.
- Work independently or with the team to secure rates from the airlines and shipping lines.
- Assist your team to place bookings with carriers.
- Keep track of carriers’ and terminals’ schedules.
- Secure drayage carriers and trucking companies for pick up and deliveries, and communicate critical deadlines to them.
- Schedule loading/unloading and monitor completion.
- Meet documentation deadlines.
- Prepare pre-alerts for agent and customers.
- Monitor and track all milestones with shippers, carriers, ports, and customers.
- Support sales efforts with timely responses to rate requests.
- Close files, issue invoices and provide the accounting department with proper and correct billing information.
- Maintain SOP and companies’ policies.
- Evaluate risks and provide Insurance when quoting out to customer or agents.
- Keep customers up to date with the progress.
- Manage all processes to ensure client satisfaction.
DESIRABLE SKILLS:
- Some computer experience (company will provide training for the shipping program)
- Customer service skills
- No freight forwarding experience required
- Willingness to learn ocean and air import - export processes
- Willingness to support the team to submit customs entry documents
- Computer skills (Microsoft Office, Excel, Outlook, Etc.)
WHO SHOULD APPLY:
- You have at least a high school (or equivalent) diploma
- You have a positive and enthusiastic attitude
- You are results-driven and strive to achieve excellence
- You are confident and self-aware, with a high level of reflection
- You take responsibility and have a solution focused, proactive approach
- You combine a sharp customer focus with the necessary analytical skills and required conviction
- You are looking for a long term relationship in a company where you can develop your career and grow
- Finally, while not required, you are willing to work in various locations in the USA and travel to project sites.
Benefits: Medical, dental, vision, life. PTO: vacation, sick, all major holidays
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