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Back Office Medical Assistant

4 months ago

Tempe, United States Southwest Womens Care PC Full time
Job DescriptionJob DescriptionJoin the outstanding TEAM of Southwest Contemporary Women's Care. We are a stable OB/Gyn practice operating in the East Valley Phoenix area looking for Medical Assistants to complete our outstanding Back Office team. The right person for this Full Time position is looking for a challenge and growth, is positive and treats patients and fellow team members with respect and compassion.
Starting pay range: $17 to $20 depending on Ob/Gyn experience.
Multiple Openings: Ahwatukee, Gilbert, Tempe

Benefits: Medical, Dental, Vision, 401k, uniforms, PTO, paid Holidays and more.

Hours: 8-5 Mon - Thurs and 7:30 - 2:30 Friday

GENERAL JOB DESCRIPTION:

Under the direction of the Physician/Nurse Practitioner/Practice Administrator, will coordinate the functions of patient activity as it relates to patient care observing all regulations as required by OSHA/CLIA, HIPAA and other regulatory departments, and providing quality care and documentation as a healthcare professional. This position serves as a point of contact for physicians, patients, providers, vendors and staff members and is responsible for coordinating all patient care activities as it relates to exams, tests, specimens, prescriptions, and medical records. This position is responsible for conveying issues regarding patient care information to appropriate individuals and following through until resolved. Optimizes patient care by using effective customer service communication skills including kindness, tact and courtesy to ensure positive patient response/experience.

QUALIFICATIONS FOR THE JOB:

Education:

  • High school diploma or equivalent
  • Medical Assistant certification or equivalent experience required

Experience:

  • Two years Medical Assistant experience with OB/Gyn preferred
  • Managed care and CPT coding knowledge/experience preferred

KEY COMPETENCIES:

  • Ability to operate a computer with demonstrated skills of medical practice software.
  • Use of effective communication and interpersonal skills
  • Ability to multi-task and willingness to help others
  • Approaches all situations with a positive attitude
  • Strong attention to detail
  • Demonstrates effective time management skills

RESPONSIBILITIES:

  • Handles sensitive situations with compassion, empathy and professionalism.
  • Greet and escort patients to exam room. Open visit and start note per specific physician preference.
    1. Use standard rooming patient procedure, obtaining vitals and meaningful use specific measures.
    2. Smile and treat all patients, family members and caregivers in a courteous, friendly and professional manner.
  • Review chart to make sure that all pertinent labs, X-ray reports, or outside physician reports are in the chart prior to the provider going into the room.
  • Assist the provider with exams and act as a third party in attendance as needed.
  • Return phone calls, provide needed information or take messages when appropriate.
  • Prepare necessary forms for authorization of medications and/or X-rays.
  • Anticipates the individual provider needs and adaptable to different provider preferences.
  • Administer NSTs as scheduled.
  • Administer injections as ordered by the provider; document injection given, along with the site given, name of medication, dose, manufacture of drug, lot number, expiration date, and name of MA that administered it.
  • Obtain consents, signatures, orders and prescriptions as necessary.
  • Completes patient paperwork as requested for FMLA, STD, work excuses, etc.
  • Document all progress notes/medical chart information completely, initialing each entry, precluding potential chart deficiencies.
  • Complete all lab specimen/biopsy requisitions accurately and review findings with physician/provider.
  • Perform urinalysis as necessary.
  • Utilize minor equipment including but not limited to urine dip reader, autoclave, light sources, microscope, colposcope, Leep machine and NST machine.
  • Order all back office supplies and maintain stocking schedule.
  • Coordinates patient EMR such as Reports, tests and notes to maintain a complete and updated record.
  • Complete all EMR tasks/entries that are assigned by Manager and/or physician
  • Restock exam room as needed.
  • Maintain universal precautions after each patient visit, applying OSHA regulations for cleaning and preparing of patient exam rooms and lab functions.
  • Maintains current information regarding ICD coding and requirements needed for chart completion, i.e. proper signatures and dates where needed and helping to achieve proper documentation to support coding.
  • Acts as support for triage both as scheduled and as needed.
  • Correctly utilizes all company software including but not limited to Phreesia, Intergy and the SWCWC website.
  • Basic understanding and ability to schedule appointments.
  • Warm transfer of all patient phone calls to different departments.

Secondary Responsibilities:

  • Maintain medical supplies and medications coordinating needs with staff member responsible for inventory control.
  • Maintain patient teaching/educational material for providers/physicians.
  • Review patient chart information and participate in practice chart audits as assigned, coordinating requirements of third party providers with Office Manager.
  • Coordinate with management or supervisors to assist with tasks when no physician is assigned.
  • Maintain review of certification as applicable for OSHA/CLIA credentialing agencies.
  • Attend in-service meetings as assigned to maintain current status of healthcare and office regulations.
  • Maintain recall list for continuity of care.
  • Coordinate waste-management/bio-hazard material daily to assigned area.