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IT - Technology Support Engineer
4 months ago
IT Support Engineer
Job Type: Full-Time
Experience Required: 3 Years Minimum - Salary is based on experience, skillset and customer service.
Customer Service Requirement:****Must have excellent customer service skills or you will be disqualified.****
Job Description:
We are seeking a highly skilled IT Support Engineer to join our dynamic team. The successful candidate will play a crucial role in resolving computer, network, and Office 365 support issues for our clients, ensuring their technology needs are met with professionalism and efficiency.
Key Responsibilities:
- Provide technical assistance and support for computer hardware and software issues.
- Resolve client issues via phone, in-person, or electronically.
- Recommend and implement hardware and software improvements.
- Track and document customer issues and resolutions in a detailed and timely manner.
- Collaborate with other team members to enhance the overall client experience.
Qualifications:
- A minimum of 5 years of experience in IT support, customer service, or related fields.
- Proven ability to build and maintain strong relationships with clients.
- Excellent troubleshooting and critical thinking skills.
- Positive, professional demeanor with a strong customer service orientation.
- Strong communication skills, both verbal and written.
- Familiarity with remote monitoring and management tools is a plus.
- Office 365 certifications are highly desirable.
- Network Plus certification is a plus.
Why Join Us:
- Competitive salary and benefits package.
- Opportunity to work with a team of experienced IT professionals.
- Continuous learning and professional development opportunities.
- Friendly and supportive work environment.