Customer Service and Sales Representative

4 months ago

Concord, United States Siege Consulting Group Full time
Job DescriptionJob Description

Siege Consulting Group is actively hiring for our customer service and sales department and are looking for individuals who are driven and eager to grow to join our team. The customer service and sales representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Representatives will process contribute to sales goals, process orders and fulfill customer needs to ensure customer satisfaction.

Job functions:

· Open and maintain customer accounts by recording account information

· Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem

· Contribute to team effort by accomplishing related results as needed

· Generate sales leads

· Identify and assess customers' needs to achieve satisfaction

· Build sustainable relationships of trust through open and interactive communication

· Meet personal/team sales targets and handling quotas

· Keep records of customer interactions, process customer accounts and file documents

· Go the extra mile to engage customers

· Greet customers warmly and ascertain problem or reason for calling

· Establish or upgrade accounts

· Take payment information and other pertinent information such as addresses and phone numbers

· Place or upgrade orders

· Answer questions about warranties or terms of sale

· Inform customer of deals and promotions

· Sell products and services

Requirements:

· Proven customer support experience

· Track record of over-achieving quota

· Strong active listening

· Customer orientation and ability to adapt/respond to different types of characters

· Excellent communication and presentation skills

· Ability to multi-task, prioritize and manage time effectively

· High school diploma or equivalent; college degree preferred

Job Pay and Perks

  • Hourly pay with uncapped commissions
  • Paid training
  • Room for growth
  • Competitive bonuses and incentives
  • Cell phone reimbursement
  • Travel and networking opportunities

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