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Parts Sales and Service Representative
4 months ago
Conroe, TX - Hourly TBD
Job Brief
Responsible for developing and increasing the Parts Sales business by understanding and responding to customer needs.
Responsibilities
- Develop and direct-sell services marketing deliverables to include spare parts packages, service contracts, and training or applications support
- Analyze customer consumption of parts and buying patterns and develop strategies to improve forecasting and increase of parts sales collaborating with spare parts sales department
- Schedule, and visit customer job sites offices and establish regular contacts with key customer representatives responsible for Parts orders
- Check inventory status, make recommendations for restocking levels as indicated and when required
- Obtain quotations from suppliers, check and/or correct list price following established procedures
- Issue Quotations and Sales Orders
- Obtain customer purchase orders and issue Sales Orders
- Follow up on the complete delivery of issued sales orders, meeting customer requirements and facilitate timely invoicing
- Coordinates service requests with appropriate Service departments and his or her manager/supervisor.
- Resolves product issues through effective identification, documentation, and communication with all affected parties.
- Builds and maintains a good working relationship with internal and external customers and suppliers
- Coordinates expedited shipments
- Works in SAP R3 and B1 as required to meet objectives
Requirements
- Bachelor's or Associates degree with APICS certification is strongly preferred.
- Microsoft Office, SAP. Prefer experience with SAP inventory module.
- Must possess good communication skills and verbal and written fluency in the English language.
- Able to interpret some technical instructions, diagrams, flow charts, maintenance schedules and other relevant documentation.
- Must have a valid passport and driver's license.
- Experience – Minimum of 3 years' experience with heavy equipment repair and/or parts business; minimum 2 year experience in the related spare parts business.
- Must be able to lift up to 50 lbs, stand, sit, kneel, crawl, see, read, hear, and have the physical and mental ability to travel independently.
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