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Service Administrator

4 months ago


Sykesville, United States DELVAL EQUIPMENT CORP Full time
Job DescriptionJob Description

Job Title: SERVICE COORDINATOR (Sykesville, MD Branch) Reports To: Service Manager

 

Company Overview: We’re a successful and growing company, thriving in a growing market. We are experts in industrial and commercial steam and hot water equipment, systems, controls and all related services. We have been providing steam and hot water equipment, expert field service, system design & specification, control systems, code welding, and water treatment chemical services for over 65 years.

 

The company currently operates from its headquarters in Valley Forge, PA and maintains three separate sales and service offices in Lebanon, PA, Washington, PA, and our newest location, Sykesville, MD.

The Service Coordinator is a permanent, full-time, challenging and rewarding position offering the opportunity to be part of an exciting, highly successful, growth-oriented organization in our Sykesville, Maryland office. Delval is the premier capital equipment provider and service organization for boilers, burners, combustion control & associated equipment in the Baltimore/Washington/Philadelphia corridor. This is an excellent opportunity for reliable, motivated, organized and detail-oriented person with good people and communication skills for important role in our expanding service department.

Work with service manager for planning of schedule, communicating with technicians, customers, and our sales staff with goal of improving the overall efficiency, productivity, and operation of our service department. This person will assist service manager with variety of responsibilities including but not limited to:

-Contacting customers to confirm scheduled jobs and for follow-ups after service, field customer phone calls.

-Take calls from techs and assist with scheduling/dispatching.

-Oversee maintenance of vehicles, tools and equipment.

-Review job documentation from salesman to ensure its completeness
-Pursuing purchase orders from customers as needed
-Processing technician service tickets for billing and payroll

- Place orders with vendors for warehouse stock

- use company approved processes and systems

- Receive incoming items, put away or reship items as needed

- Receive items into our software system

- Process vendor invoices into our software system

-Organizing job billing and preparing billing for managers review

- Use online systems for scheduling, entry of technician hours, billing, dispatch, etc.

- Convert quotes from the aftermarket sales team to orders via our online system

-As needed, pick up/deliver parts, assist service technicians.

Strong Computer Skills are necessary. Must be proficient with Microsoft products. Experience with Microsoft SharePoint preferred but not necessary(Willing to train for the right candidate).

Prior experience helpful, but recent college grads encouraged to apply. We are a company that is focused on rewarding performance and promoting from within.

Benefits

Some of our company benefits include: 401(K) with matching, Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, PTO, Referral program, Profit Sharing Plan, Tuition Reimbursement, Vision Insurance, Flexible Spending Account, 10 Company holidays, Referral Program, Telemedicine, Gym Discount, MORE

Company DescriptionWe’re a successful and growing company, thriving in a growing market. We are experts in industrial and commercial steam and hot water equipment, systems, controls and all related services. We have been providing steam and hot water equipment, expert field service, system design & specification, control systems, code welding, and water treatment chemical services for over 60 years. We exclusively represent many manufacturers including Cleaver-Brooks, the world's largest manufacturer of packaged steam and hot water generation equipment and systems. Our specialty is providing highly efficient, green mechanical and service solutions that reduce emissions and generate real savings.

www.delval.comCompany DescriptionWe’re a successful and growing company, thriving in a growing market. We are experts in industrial and commercial steam and hot water equipment, systems, controls and all related services. We have been providing steam and hot water equipment, expert field service, system design & specification, control systems, code welding, and water treatment chemical services for over 60 years. We exclusively represent many manufacturers including Cleaver-Brooks, the world's largest manufacturer of packaged steam and hot water generation equipment and systems. Our specialty is providing highly efficient, green mechanical and service solutions that reduce emissions and generate real savings.\r
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www.delval.com