Current jobs related to Service Desk Engineer - Columbia - DP Solutions

  • Service Desk Associate

    7 days ago

    Columbia, Maryland, United States Planet Fitness Full time

    {"Job Title": "Service Desk Associate", "Job Summary": "We are seeking a highly motivated and customer-focused Service Desk Associate to join our team at Planet Fitness. As a Service Desk Associate, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our...

  • Service Desk Technician

    3 days ago

    Columbia, South Carolina, United States Apex Systems Full time

    Apex Systems is seeking a skilled Service Desk professional to join our team in the Raleigh, NC area. This 3rd shift role requires 4 days of 10-hour shifts, making it ideal for individuals with 1-3 years of IT Support experience. As a Service Desk Technician, you will provide on-site support using company vehicles to plants in the Triangle area and remote...

  • LU - IT Service Desk Specialist

    4 months ago

    Columbia, United States Focused HR Solutions Remote Work Freelance Full time $27 - $34

    This job is 50% on-site in Columbia, SC Our direct client has an opening for an IT SERVICE DESK 10955-1    This position is up to 12 months, with the option of extension, and is in Columbia, SCCorp to Corps are NOT allowed for this client. W2 Only.MAJOR RESPONSIBILITIES OF THIS POSITION INCLUDE THE FOLLOWING:To assist the Site Support Manager and...

  • Help Desk Support Service Specialist

    4 days ago

    Columbia, South Carolina, United States Link Solutions Full time

    Job Title: Help Desk Support Service SpecialistLink Solutions, Inc. is seeking a highly skilled Help Desk Support Service Specialist to join our team at Fort Stewart, GA.Job Summary:The Help Desk Support Service Specialist will be responsible for leading a team of support specialists who provide Tier II concierge-like support to users via email, Microsoft...

  • Service Desk Overnight

    2 months ago

    Columbia, United States Planet Fitness Full time

    Job DetailsJob Location 118 Columbia MD - Columbia, MD Position Type Part Time Salary Range $15.75 - $16.00 Hourly Job Shift Overnight Job Category Customer Service DescriptionCompany & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have...

  • Guest Services Front Desk Representative

    3 weeks ago

    Columbia, South Carolina, United States Premier Resorts Management Inc Full time

    Job OverviewWe are excited to offer a part-time position within our esteemed Front Desk team at Premier Resorts Management Inc.PRIMARY OBJECTIVE:Support the Front Office operations to ensure exceptional customer satisfaction, maintain quality service, and adhere to corporate policies while achieving financial objectives.Scope of Responsibilities:This role is...

  • Front Desk Representative

    4 days ago

    Columbia, South Carolina, United States Blue Sky Hospitality Solutions Full time

    Hotel Front Desk AgentWe are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Blue Sky Hospitality Solutions. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a smooth stay for our valued customers.Key Responsibilities:Register guests and assign...

  • IT Service Desk Technician

    3 weeks ago

    Columbia, Missouri, United States Golden Technology Full time

    Job SummaryWe are seeking a highly skilled IT Service Desk Technician to join our team at Golden Technology. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Key ResponsibilitiesRespond to and resolve technical issues via phone, email, and in-person supportUtilize ServiceNow to document...

  • Guest Services Front Desk Representative

    3 weeks ago

    Columbia, South Carolina, United States Premier Resorts Management Inc Full time

    Job OverviewWe are excited to present a part-time opportunity within our esteemed front desk team at Premier Resorts Management Inc. This role is pivotal in ensuring a seamless guest experience at our hospitality establishment.PRIMARY OBJECTIVE:Support the Front Office operations to enhance guest satisfaction, deliver quality service, and adhere to corporate...

  • Front Desk Agent/ Guest Services Rep

    3 weeks ago

    Columbia, United States Maya Hotels Full time

    Hampton Inn Columbia Northeast Fort Jackson Area - 1551 Barbara Drive Columbia SC 29223 We are always looking for people that have a heart for service to join our company. Maya Hotels owns and operates great brands from Hilton, Marriott, & IHG. We understand that creating a desired employee experience is key to helping us deliver exceptional guest...

  • Help Desk Support Specialist

    3 weeks ago

    Columbia, United States Golden Technology Full time

    Golden Technology is seeking a dedicated and skilled Tier I IT Service Desk Technician for a contract position with our client. This role is ideal for someone with a strong technical background, excellent problem-solving skills, and a passion for providing top-notch customer support. As a Tier I IT Service Desk Technician, you will be the first line of...

  • Help Desk Support Specialist

    3 weeks ago

    columbia, United States Golden Technology Full time

    Golden Technology is seeking a dedicated and skilled Tier I IT Service Desk Technician for a contract position with our client. This role is ideal for someone with a strong technical background, excellent problem-solving skills, and a passion for providing top-notch customer support. As a Tier I IT Service Desk Technician, you will be the first line of...

  • Help Desk Support Specialist

    3 weeks ago

    columbia, United States Golden Technology Full time

    Golden Technology is seeking a dedicated and skilled Tier I IT Service Desk Technician for a contract position with our client. This role is ideal for someone with a strong technical background, excellent problem-solving skills, and a passion for providing top-notch customer support. As a Tier I IT Service Desk Technician, you will be the first line of...

  • Front Desk Representative

    8 hours ago

    Columbia, Missouri, United States Watauga Hospitality Associates Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Watauga Hospitality Associates. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesCheck guests into and out of the hotel in a...

  • Front Desk Opener

    4 months ago

    Columbia, United States Muv Fitness - South Carolina Full time

    Job DescriptionJob DescriptionAre you an early riser? We are looking for a Front Desk Opener to join our team! You will work 4:45am until 9:00 or 10:00am Monday through Friday. At the Front Desk, you are the face of our business and set the tone for creating exceptional experiences for all our members. You will greet members, answer questions, solve issues,...

  • Help Desk Specialist

    2 weeks ago

    Columbia, South Carolina, United States NavitsPartners Full time

    Job Title: Help Desk SpecialistJob Summary: We are seeking a highly skilled Help Desk Specialist to join our team at NavitsPartners. As a Help Desk Specialist, you will be the first point of contact for our clients, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Provide exceptional customer service...

  • Help Desk Specialist

    4 days ago

    Columbia, South Carolina, United States NavitsPartners Full time

    Job Title: Help DeskJob Summary:We are seeking a highly skilled and customer-focused Help Desk professional to join our team at NavitsPartners. As a Help Desk Specialist, you will be the first point of contact for our clients, providing timely and effective solutions to a variety of technical issues.Key Responsibilities:Provide exceptional customer service...

  • Front Desk Supervisor

    2 months ago

    Columbia, United States HILTON COLUMBIA CENTER Full time

    Job DescriptionJob DescriptionHilton Columbia Center is looking for a customer-focused, energetic leader who is ready to take their career to the next level as our new Front Desk Supervisor. In this role, you’ll have the ability to lead and grow our front desk operations by training, coaching, and mentoring the front desk staff enabling them to provide...

  • Help Desk Analyst

    7 days ago

    Columbia, United States Infojini Inc Full time

    Duration : 12 Months contract with possible extensionJOB PURPOSE:As the first point of contact for 800+ Child Support Services Division staff and County Clerk of Court staff, the CFS Help Desk triages requests and incidents for PACSS (Palmetto Automated Child Support System) and FCCMS (Family Court Case Management System) aiming for a high level of first...

  • Help Desk Analyst

    2 weeks ago

    Columbia, United States Infojini Inc Full time

    Duration : 12 Months contract with possible extensionJOB PURPOSE:As the first point of contact for 800+ Child Support Services Division staff and County Clerk of Court staff, the CFS Help Desk triages requests and incidents for PACSS (Palmetto Automated Child Support System) and FCCMS (Family Court Case Management System) aiming for a high level of first...

Service Desk Engineer

4 months ago

Columbia, United States DP Solutions Full time
Job DescriptionJob Description

Job Brief

The Service Desk Engineer is responsible for providing remote support assistance and remediation to our customers. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software.

Essential Duties and Responsibilities

  • Permanent, Full-Time, 1st shift hours 8:30 p.m. to 5 p.m, Monday – Friday
  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix
  • Answer incoming calls with courtesy and empathy. Ability to provide first call resolution. Gather information and document in ConnectWise
  • System documentation to insure accuracy, provide maintenance and review in ConnectWise, and IT Glue
  • Communication with customers is required: keeping them informed of ticket progress, notifying them of impending changes via telephone, email and ConnectWise
  • Desktop/laptop deployments
  • Consistently strive to improve customer service, perception, and overall satisfaction
  • Perform related duties as assigned by supervisor
  • Maintain compliance with all company policies and procedures

Knowledge, Skills and/or Abilities Required

  • Preferred, but not required - professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP
  • 5 Years of technical troubleshooting experience, ideally as a Help Desk Service Engineer or System Administrator supporting LAN/WAN
  • Experience in supporting: Windows servers, Exchange, O365, Active Directory, Microsoft Suite, Azure
  • Remote access solution implementation and support: VPN, Remote Desktop Services, and Citrix
  • Firewall experience – Fortigate, SonicWall, Juniper/JunOS experience – nice to have
  • Experience with Virtual Microsoft Windows environments
  • Interpersonal skills: such as telephony skills, communication skills, team work active listening and customer-care
  • Ability to diagnose technical issues
  • Ability to multi-task and adapt to changes quickly
  • Self-motivated with the ability to work in a fast moving environment
  • Ability to support the five core principals of DP Solutions: Surprise & Delight; Teamwork; Own It; Our People Matter; Long Term View
  • Understanding of processes within ConnectWise desired, or similar product
  • Duties that may be required that are not clearly defined for overall success of DP Solutions; our clients and our work environment

Benefits

  • Competitive health, dental and vision insurance plans
  • Company includes life insurance and short-term / long-term disability insurance for all staff
  • Company-matched 401K plan
Company DescriptionFrom 1971 up to today, we've been providing our clients with smart IT solutions and diligent customer service to help them achieve business success. Through our adherence to best practices, we're committed to the long-term development of every customer we serve, no matter their size. Today with over 1,000 satisfied clients locally and nationwide, DP Solutions is the premier IT technology solutions provider in the mid-Atlantic, serving as the IT company of choice throughout Maryland, Pennsylvania, Virginia and beyond.Company DescriptionFrom 1971 up to today, we've been providing our clients with smart IT solutions and diligent customer service to help them achieve business success. Through our adherence to best practices, we're committed to the long-term development of every customer we serve, no matter their size. Today with over 1,000 satisfied clients locally and nationwide, DP Solutions is the premier IT technology solutions provider in the mid-Atlantic, serving as the IT company of choice throughout Maryland, Pennsylvania, Virginia and beyond.