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IT Support Specialist II

3 months ago

Fort Myers, United States Express Employment Professionals Full time
Job DescriptionJob Description

Express Employment Professionals is working with a well known University in the area and are looking for 2 candidates to join their team for a 2 month contract. These candidates are going to be helping the with all aspects of IT that the staff might need assistance with.

Duties/Responsibilities:

  • Imaging computers
  • Delivering and setting machines
  • Migrating desks
  • Secure erasing
  • Consulting with IT managers and other departments as required.
  • Providing IT assistance to staff and customers.
  • Training end-users on hardware functionality and software programs.
  • Resolving logged errors in a timely manner.
  • Monitoring hardware, software, and system performance metrics.
  • Updating computer software. as well as upgrading hardware and systems.
  • Maintaining databases and ensuring system security.
  • Documenting processes and performing diagnostic tests.
  • Keeping track of technological advancements and trends in IT support.

Skills/Qualifications:

  • 3-5 years of experience as an IT support specialist.
  • Exceptional ability to provide technical support and resolve queries.
  • In-depth knowledge of computer hardware, software, and networks.
  • Ability to determine IT needs and train end-users.
  • Experience in documenting processes and monitoring performance metrics.
  • Advanced knowledge of database maintenance and system security.
  • Ability to keep up with technical innovation and trends in IT support.
  • Exceptional interpersonal and communication skills.