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Operations Manager

4 months ago

Gainesville, United States Lawn Enforcement Agency Inc Full time
Job DescriptionJob Description

Job Post

 

Job Title: Operations Manager

Department: Operations

Reports To: Integrator and CEO

Seniority Level: Leadership Team

Employment Type: Full-time

Summary:

Lawn Enforcement Agency is seeking a self-motivated Operations Manager for our Florida based commercial landscape and construction business. This exciting role entails successful management and administration of all functions related to operations. The experienced Operations Manager will serve as a company representative on outward facing issues, while internally enhancing procedures, systems, and principles in the areas of operational performance, relationships, communications, and reporting. It is essential for the Operations Manager to carry out supervisory responsibilities in accordance with company's policies, as well as oversee project scope, schedule, budget, labor, productivity, quality control, safety, and customer satisfaction related to established goals for the Operations Department.

As our Operations Manager, you will be expected to:

• Lead, manage, and hold accountable all Operations department resources

• Be accountable for serving and growing healthy customer relationships

• Be accountable for managing overall department scope, schedule, and budget

• Be accountable for department safety and employee training

• Be accountable for the company vehicle fleet and other operational assets

• Be accountable to recruit, select, hire, train, assign, coach, counsel, and discipline employees

To achieve top-level success, you will need to:

• Support, contribute, and comply with the company’s operating system (EOS)

• Work well in a team environment as part of our Leadership team

• Align with the Core Values of LEA

• Always keep the highest standards of compliance and confidentiality

• Work well under pressure and meet all budgets and deadlines

• Accomplish operations and organization core purpose and goals

Perks you will receive:

• Competitive compensation

• Participation in Company sponsored Incentive programs

• PTO

• Professional and career path training and development

• Outstanding teamwork environment

Essential duties and responsibilities you’ll need to fulfill:

This is a partial list. Other duties may be assigned as needed.

• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures

• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees

• Manage staff levels, wages, hours, contract labor to revenues

• Communicate all operating policies and/or issues at department (L10) meetings

• Work closely with Leadership team to set and/or implement policies, procedures, and systems and to follow through with implementation

• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees

• Run a safe, injury/accident-free workplace

• Review contracts and pricing ensure profitability and customer satisfaction

• Manage relationships with key operations vendors

• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints

• Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site.

• Responsible for all aspects of vehicle and heavy equipment rentals

• Work collaboratively with Sales and Finance + Admin departments for the greater good of the company

Required qualifications

• 10 years minimum experience in landscape operations management

• Business and/or horticulture degree preferred

• Organizational and time management skills

• Effective written and verbal communication skills

• Strong leadership and conflict management skills

• Astuteness of best business practices

• Critical thinking and problem solving

• People management with dignity

• Technology acumen and adaptability

• Budget development and financial performance forecasting

LEA Core Values Alignment

Core values ae the most important aspects of the Lawn Enforcement Agency culture.

· Unconditional Quality - We hold ourselves accountable to do the job right until the customer is happy

· Committed to Serve - We work with each other to create a unified force for the benefit of our customers

· Compassionate Caring - We live for helping our community and our Lawn Enforcement family

· Spirited Energy - We approach our work with passion, excitement, and determination

If your personal core values align with ours, you can find success at LEA.

About Lawn Enforcement Agency

At Lawn Enforcement Agency, we know that our customers want beautiful property to enjoy and always be proud of. In order to do that, they need their landscaping maintained by a partner you can trust.

We recognize the problem all property owners and managers face is the field of horticulture is a scientific, artistic, and physically challenging combination. This can make almost anyone feel overwhelmed or ill-prepared. We believe landscaped property should bring great pleasure instead of being a burden.

We understand that our customer’s property is very visible asset that warrants great care. Which is why we have worked tirelessly for 30+ years to become recognized as North Florida's finest horticulture service firm.

We use a simple process to beautify their property:

  1. Free on-site evaluation and analysis by our horticulture experts.
  2. Develop a comprehensive property beautification plan by our full-service team.
  3. Enjoy the transformation as we give their lawn the justice it deserves.

We proudly stand behind our service with a lifetime landscape guarantee for as long as we maintain their property.

We strive to help our customers stop worrying about the costly embarrassment of unkept property. And instead enjoy the accomplishment and value of your Lawn Enforcement enhanced property image.

Our company is committed to equal employment regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status.

Job Description

Job Title: Operations Manager

Department: Operations

Reports To: Integrator and CEO

Seniority Level: Leadership Team

Employment Type: Full-time

Summary:

The Operations Manager of Lawn Enforcement Agency is responsible for managing overall operations and for the effective and successful management of labor, budget, productivity, quality control, and safety measures as established and set for the Operations Department. The experienced operations manager will ensure safe and efficient operations. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company's policies and applicable laws.

As our Director of Operations, you will be expected to:

• Lead, manage, and hold accountable all Operations department resources

• Be accountable for serving and growing healthy customer relationships

• Be accountable for managing overall department scope, schedule, and budget

• Be accountable for department safety and employee training

• Be accountable for the company vehicle fleet and other operational assets

• Be accountable to recruit, select, hire, train, assign, coach, counsel, and discipline employees

To achieve top-level success, you will need to:

• Support, contribute, and comply with the company’s operating system (EOS)

• Work well in a team environment as part of our Leadership team

• Align with the Core Values of LEA

• Always keep the highest standards of compliance and confidentiality

• Work well under pressure and meet all budgets and deadlines

• Accomplish operations and organization core purpose and goals

Perks you will receive:

• Competitive compensation

• Participation in Company sponsored Incentive programs

• PTO

• Professional and career path training and development

• Outstanding teamwork environment

Essential duties and responsibilities you’ll need to fulfill:

This is a partial list. Other duties may be assigned as needed.

• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures

• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees

• Manage staff levels, wages, hours, contract labor to revenues

• Communicate all operating policies and/or issues at department (L10) meetings

• Work closely with Leadership team to set and/or implement policies, procedures, and systems and to follow through with implementation

• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees

• Run a safe, injury/accident-free workplace

• Review contracts and pricing ensure profitability and customer satisfaction

• Manage relationships with key operations vendors

• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints

• Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site.

• Responsible for all aspects of vehicle and heavy equipment rentals

• Work collaboratively with Sales and Finance + Admin departments for the greater good of the company

Required qualifications.

• 10 years minimum experience in landscape operations management

• Business and/or horticulture degree preferred

• Organizational and time management skills

• Effective written and verbal communication skills

• Strong leadership and conflict management skills

• Astuteness of best business practices

• Critical thinking and problem solving

• People management with dignity

• Technology acumen and adaptability

• Budget development and financial performance forecasting

About Lawn Enforcement Agency

At Lawn Enforcement Agency, we know that our customers want beautiful property to enjoy and always be proud of. In order to do that, they need their landscaping maintained by a partner you can trust.

We recognize the problem all property owners and managers face in the field of horticulture is a scientific, artistic, and physically challenging combination. This can make almost anyone feel overwhelmed or ill-prepared. We believe landscaped property should bring great pleasure instead of being a burden.

We understand that our customer’s property is very visible asset that warrants great care. Which is why we have worked tirelessly for 30+ years to become recognized as North Florida's finest horticulture service firm.

We use a simple process to beautify their property:

  1. Free on-site evaluation and analysis by our horticulture experts.
  2. Develop a comprehensive property beautification plan by our full-service team.
  3. Enjoy the transformation as we give their lawn the justice it deserves.

We proudly stand behind our service with a lifetime landscape guarantee for as long as we maintain their property.

We strive to help our customers stop worrying about the costly embarrassment of unkept property. And instead enjoy the accomplishment and value of your Lawn Enforcement enhanced property image.

Our company is committed to equal employment regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status.

Company DescriptionLawn Enforcement, for over 30 years has been serving our communities through professional service and construction services. We work very hard at providing our professional services with knowledge, commitments and passion. We are focused on quality and growth.

Service provided:
Landscape and Hardscape design / build
Landscape Management - Maintenance
Irrigation and Lighting
Pest Control GHP and Termite
Lawn and Shrub care

We have offices in Gainesville, Summerfield and Ormond Beach, Florida. Gainesville is the corporate location which services all of our business including marketing, human resources, legal, finance, tax and community relations.Company DescriptionLawn Enforcement, for over 30 years has been serving our communities through professional service and construction services. We work very hard at providing our professional services with knowledge, commitments and passion. We are focused on quality and growth. \r
\r
Service provided:\r
Landscape and Hardscape design / build\r
Landscape Management - Maintenance\r
Irrigation and Lighting \r
Pest Control GHP and Termite\r
Lawn and Shrub care\r
\r
We have offices in Gainesville, Summerfield and Ormond Beach, Florida. Gainesville is the corporate location which services all of our business including marketing, human resources, legal, finance, tax and community relations.