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Bilingual Customer Service Representative

4 months ago

Jacksonville, United States Akorbi Workforce Solutions Full time
Job DescriptionJob Description

We are seeking a skilled Bilingual Customer Service Representative ( Spanish Speaking) in Jacksonville, FL to join our client’s team, one of the US’s largest Security companies.

 

Job description

 

Qualifications:

  • THIS IS A REMOTE POSITION bilingual candidate (Spanish Speaking) in the Jacksonville, FL Indianapolis, IN & Newport, KY market.
  • All candidates must reside in the Jacksonville, FL market.
  • Call center experience preferred.
  • Excellent communication skills. Basic knowledge of computer applications.
  • Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.
  • Availability to work a schedule that ends no later than 10 pm Eastern time for either Sunday-Thursday or Tuesday-Saturday schedule.

 

Responsibilities:

  • Call coordinator - will answer phones from potential and existing ADT customers; ask specific questions to determine need and then transfer to the appropriate dept

 

Candidates are required to provide their own equipment for this role.

  • All Candidates must have:
  • Internet Service (cannot connect via WIFI)
  • Core i3 with 16GB of RAM
  • Candidate must have a minimum of 25mbps upload and 25mbps download. Run internet speed test at www.speedtest.net
  • Candidate must have a minimum of Windows 10 on computer.
  • Must have modem connection - Must be hardwired to your computer via ethernet cable.
  • Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions.
  • Allow ADT required software to be uploaded to their computer (CT Soft phone, which allows incoming calls)

 

 

Comments/Special Instructions

 

About Our Client 

Our client is one of the largest Security service companies in the world. They are looking for the best, brightest talent available and have tasked Akorbi with helping them find it.

 

About Akorbi  

Akorbi is a group of companies, based in Dallas, Texas, that provides enterprise solutions that empower organizations to succeed in the global economy. Our customizable solutions include comprehensive workforce solutions, multilingual contact centres with business process outsourcing capabilities, interpretation, and localization services. 

 

Akorbi is the 13th fastest-growing woman-owned/led company in the world, according to the Women Presidents’ Organization. Our founders have been featured in The American Dream on the Bloomberg channel, as well as in several notable publications, including Forbes, Inc. Magazine, TIME, Fortune, and Google+.

 

Company DescriptionOur client is one of the largest technology companies in the world. They are looking for the best, brightest talent available and have tasked Akorbi with helping them find it.Company DescriptionOur client is one of the largest technology companies in the world. They are looking for the best, brightest talent available and have tasked Akorbi with helping them find it.