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Key Account Coordinator

4 months ago

Secaucus, United States Safilo USA Full time
Job DescriptionJob Description

Partial List of Responsibilities:

  • Primary contact with sales representatives / key account managers.
  • Ensure prompt processing and research of email / EDI orders for department stores, licensor boutiques, e-commerce, strategic accounts and Corporate chains.
  • Create contracts and manage call-off orders.
  • Process manual allocations and deliveries on priority orders as needed.
  • Manage open orders and work closely with Sales Delivery to resolve allocation issues and maximize order fulfillment.
  • Research and resolve all customer, sales rep, and brand manager inquiries effectively.
  • Manage and troubleshoot delivery blocks daily.
  • Effective communication directly with key accounts via email and Teams.
  • Research and process credits, including markdowns, rebates, and advertising via dispute management tool in SAP.
  • Research and resolve disputes regarding customer chargebacks and violations.
  • Process consignment fill-up, pick-up, and issue orders.
  • Maintain customer sku inforecords and VAS.
  • Maintain and update online customer portals.
  • Work closely with Commercial, Credit, Sales Delivery, ICT, and the warehouse.
  • Perform other duties and assist team members as needed.

Qualifications:

  • Some college preferred
  • Proficient PC Skills (Outlook, Teams, intermediate level in Excel).
  • Excellent verbal and written communication skills.
  • Willingness to learn new applications.
  • Ability to work independently and perform multiple functions.
  • SAP experience is a plus.