Current jobs related to Lead Patient Access Representative - Washington - La Clinica Del Pueblo Inc
-
Patient Access Representative Lead
6 days ago
Seattle, Washington, United States CommonSpirit Health Full time{"title": "Patient Access Representative Lead", "content": "Job SummaryAs a Patient Access Representative Lead, you will play a critical role in ensuring the smooth operation of our patient access activities. You will be responsible for providing orientation and training to new staff members, monitoring individual performance, and participating in the...
-
Patient Access Lead
2 weeks ago
Seattle, Washington, United States CommonSpirit Health Full timeAbout the RoleAs a Patient Access Lead at CommonSpirit Health, you will play a vital role in ensuring seamless patient access to our healthcare services. This position requires a strong understanding of patient access policies, procedures, and equipment, as well as excellent leadership and communication skills.Key ResponsibilitiesProvide orientation and...
-
Patient Access Representative
1 week ago
Washington, United States Children's National Health System Full timeJob Title: Patient Access RepresentativeThis role reports to the Patient Access Supervisor or Manager. The Patient Access Representative provides patient services and administrative support in ancillary operations. They interact with parents, patients, physicians, and other staff under moderate supervision in a courteous manner. The representative collects...
-
Patient Access Representative
6 days ago
Washington, Utah, United States Medix Full timeJob SummaryWe are seeking a highly skilled Patient Access Representative to join our team at Medix. As a Patient Access Representative, you will be responsible for performing general patient access and registration duties, including answering telephones, making appointments, and verifying patient demographics and insurance coverage.Key...
-
Patient Access Representative
2 weeks ago
Washington, Utah, United States Medix Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at Medix. As a Patient Access Representative, you will be responsible for performing general patient access and registration duties, including answering telephones, making appointments, and verifying patient demographics and insurance coverage.Key...
-
Patient Access Representative
6 days ago
Washington, United States Children's National Hospital Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Children's National Hospital. As a Patient Access Representative, you will play a critical role in ensuring the smooth operation of our patient access services.Key ResponsibilitiesProvide exceptional customer service to patients, families, and...
-
Patient Access Representative
7 days ago
Washington, United States Children's National Health System Full timeJob SummaryWe are seeking a highly skilled Patient Access Representative to join our team at Children's National Health System. As a key member of our patient access team, you will play a critical role in ensuring the smooth and efficient flow of patients through our facilities.Key ResponsibilitiesProvide exceptional customer service to patients, families,...
-
Patient Access Representative
1 week ago
Washington, United States Children's National Hospital Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Children's National Hospital. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration and access of patients to our hospital's services.Key ResponsibilitiesRegistration and Scheduling: Verify patient...
-
Patient Access Representative
6 days ago
Bonney Lake, Washington, United States CommonSpirit Health Full time{"Job Title": "Patient Access Representative", "Job Summary": "We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Franciscan Medical Group. In this role, you will be responsible for ensuring a seamless patient experience by managing patient intake, scheduling appointments, and handling billing and...
-
Patient Access Representative
7 days ago
Tacoma, Washington, United States CommonSpirit Health Full time{"title": "Patient Access Representative", "content": "Job SummaryAs a Patient Access Representative with CommonSpirit Health, you will play a critical role in ensuring a seamless patient experience. Your primary responsibility will be to perform a variety of administrative tasks associated with the patient intake process, including checking patients in and...
-
Patient Access Representative
6 days ago
Seattle, Washington, United States CommonSpirit Health Full time{"Job Title": "Specialty Patient Access Representative", "Job Summary": "We are seeking a highly skilled and detail-oriented Specialty Patient Access Representative to join our team at Franciscan Medical Group. In this role, you will be responsible for performing a variety of administrative support duties associated with the patient intake process, ensuring...
-
Patient Access Representative
3 weeks ago
Washington, Washington, D.C., United States MedStar Medical Group Full timeJob SummaryMedStar Medical Group is seeking a highly organized and detail-oriented Patient Access Representative to join our team. As a key member of our Patient Access Services department, you will be responsible for scheduling patient appointments, registering patients, and verifying demographic and insurance information.Key ResponsibilitiesScheduling and...
-
Lead Patient Access Specialist
3 weeks ago
Washington, United States Children's National Health System Full timeJob Overview - Senior Patient Access RepresentativeThe Senior Patient Access Representative will report to the Patient Access Supervisor or Manager, delivering exceptional patient services and administrative support within ancillary operations.This role serves as a vital resource for registration processes, aiding in the daily operational outcomes of the...
-
Patient Access Representative
1 week ago
Silverdale, Washington, United States CommonSpirit Health Full time{"Job Title": "Patient Access Representative", "Job Summary": "We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Franciscan Medical Group. In this role, you will be responsible for ensuring a seamless patient experience by managing patient intake, scheduling appointments, and handling billing and...
-
Patient Access Representative
6 days ago
Washington, DC , USA, United States Children's National Hospital Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Children's National Hospital. As a Patient Access Representative, you will play a critical role in ensuring the smooth operation of our patient access services. Your primary responsibility will be to provide exceptional customer service to...
-
Patient Access Representative
5 days ago
Washington, DC , USA, United States Children's National Hospital Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Children's National Hospital. As a Patient Access Representative, you will play a critical role in ensuring the smooth operation of our patient access services. Your primary responsibility will be to provide exceptional customer service to...
-
Senior Patient Access Representative
6 days ago
Washington, United States Children's National Health System Full timeJob Title: Senior Patient Access RepresentativeAt Children's National Health System, we are seeking a highly skilled and detail-oriented Senior Patient Access Representative to join our team. As a key member of our patient access team, you will play a critical role in ensuring the smooth and efficient flow of patients through our facilities.Key...
-
Senior Patient Access Representative
24 hours ago
Washington, United States Children's National Hospital Full timeJob Title: Senior Patient Access RepresentativeAt Children's National Hospital, we are seeking a highly skilled and experienced Senior Patient Access Representative to join our team. As a key member of our Patient Access department, you will play a critical role in ensuring the smooth and efficient registration process for our patients and families.Key...
-
Patient Access Representative
6 days ago
Washington, DC , USA, United States Children's National Hospital Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Children's National Hospital. As a Patient Access Representative, you will play a critical role in ensuring the smooth operation of our patient access services. Your primary responsibility will be to provide exceptional customer service to...
-
Patient Access Representative
2 weeks ago
Washington, United States Medix Full timeA world-class Healthcare organization is seeking experienced Customer Service Representatives to join their Patient Access Team.This is a Fully Remote, contract opportunity. Candidates must live in Washington State and be able to do IT kit pickups from one of the following locations: Seattle, Tacoma, Renton, Bellevue, Everett, Spokane, Vancouver.Overview:...
Lead Patient Access Representative
4 months ago
Job Title: Lead Patient Access Representative (PAR-L)
Department: Patient Services
Supervisor: Health Center Manager
Classification: Non-Exempt/Hourly
Synopsis: The Lead Patient Access Representative (PAR-L) is essential in La Clinica del Pueblo's clinical operations. This position oversees patient registration, benefits assessment, insurance enrollment, and adherence to relevant healthcare programs. Reporting directly to the clinic’s Health Center Manager, this position provides leadership in managing the scheduling guidelines process and contact center, enhancing workflow efficiency, and implementing protocols to optimize patient care.
Qualifications
Required Education and Experience
- High School diploma or equivalent or associate degree in a healthcare-related field.
- Excellent verbal and written communication in English and Spanish, professional phone etiquette, and interpersonal skills to interact with patients, colleagues, and external agencies.
- One (1) year of experience with insurance verification and benefits eligibility. In lieu of one (1) year of experience, at least two (2) years of experience in registration, data entry, or administrative roles, or a combination of understanding and articulating eligibility and benefits, registration, and customer service.
- Ability to achieve and maintain certification in DC Health Link and Affordable Care Act credentials within the first year of employment. Understanding the District of Columbia and Maryland Medicaid Program and public assistance benefit application processes.
Preferred Education and Experience
- Multi-line phone system – Dialpad a plus.
- Proficiency in electronic health records systems, eClinicalWorks a plus, and Microsoft Office.
- One (1) year of exceptional internal and external customer service with the ability to work with diverse, underserved populations, Latinos, and the LGBTQ+ community.
- Knowledge of medical terminology and practices.
Required Skills/Abilities/Certifications/Licenses
- Ability to follow and model adherence to La Clinica’s Standard Operating Procedures (SOPs) and Scheduling Guidelines.
- Analytical and critical thinking skills to solve conflicts and problem-solving to meet the patient’s needs. Ability to assist patients and caregivers in challenging situations.
- Excellent organizational skills, ability to prioritize multiple projects, data entry skills, and ability to check the accuracy of detailed work.
- BLS or CPR certification or willingness to obtain within 90 days of employment.
Preferred Skills/Abilities/Certifications/Licenses
- Ability to maintain patient confidentiality and adhere to HIPAA regulations and PHI.
- Ability to function in high-volume, multiple-task environments in a closely shared workspace.
Duties and Responsibilities
- Promptly respond to incoming calls, Healow messages, voicemails, and faxes from patients, pharmacies, and outside agencies seeking assistance through our Contact Center, ensuring exceptional service delivery. Efficiently document and redirect patients, pharmacies, and other provider inquiries to the appropriate health center personnel.
- Handle multi-line telephone systems courteously, directing calls to the relevant team and documenting patient interactions in telephone encounters (TE) in electronic health records (EHR).
- Adhere to La Clinica’s Scheduling Guidelines when booking the Clinical Services and Mental Health team templates. Adheres to La Clinica del Pueblo’s Code of Ethical Standards.
- Monitor the schedule, minimize unused appointment slots, and pay attention to insurance and uninsured payor mix. Communicate all unforeseen challenges to the Health Center Manager.
- Performs patient registration and recertifications and ensures the responsible party correctly fills out and signs documentation. Performs outreach calls to patients in support of Panel Management.
- Aid in workflow development and support staff training sessions. Build rapport and provide coaching to ensure optimal team performance.
- Responsible for recall system during check-out; collects and applies patient payment; refers to the billing department for payment plans or other insurance-related questions; and reconciles daily cash reports.
- Enforce LCDP’s policies and procedures to patients; seek management support as required.
- Attends required all-staff meetings and LCDP activities training to increase/maintain skills and complete competency checklists within 90 days of employment and annually.
- Investigates, tracks, and responds to patient inquiries promptly, ensuring appropriate administrative and departmental communication. Ensure the patient’s fee scale is appropriately applied to other payer sources, such as Medicare, Medicaid, and other third-party or private insurance.
- Screens and refers patients for Social Determinants of Health (SDoH) and assigns care coordination should someone be entitled to additional assistance.
- Provide comprehensive monthly reporting of patient statistics and metrics.
- Responding to billing discussions or questions related to Sliding Fee charges.
- Collaborates with interdisciplinary teams to enhance workflows and achieve organizational goals.
- Completes assigned tasks and responsibilities within established guidelines and scope of practice.
- Compliance with federal and local patient privacy laws.
- Performs other tasks as needed under the direction of the Health Center Manager.
Physical Requirements
- Prolonged periods of sitting at a desk, working on a computer, and handling a high volume of incoming and outgoing calls.
- Exposure to quiet to moderate noise levels in an office or clinic setting.
- Potential exposure to extreme weather conditions and hazardous pathogens requires safety protocol adherence.
- Must be able to lift at least 15 pounds at times.
Supervisory Responsibilities: None
