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Sales Order Administrator

4 months ago

Orlando, United States Acara Solutions Full time
Job DescriptionJob Description

Acara Solutions is hiring a Sales Order Administrator for a company in the Aerospace industry in Orlando, FL

This is a contract position with opportunity for permanent hire


Work Site: Full time In Office
-Orlando, Fl

Schedule: Monday
-Friday/ 8:00am
-5:00pm

The Sales Order Administrator supports order management activities for maintenance and repair of aerospace products to meet on
-time delivery, service level, and repair turnaround time. Responsible for customer spares sales quotation, order processing, order fulfillment coordination, and invoicing.


:

  • Perform spares order management activities to include quotation, sales order entry, order acknowledgement, order changes, order status, order fulfillment coordination to meet order delivery commitment, and invoicing
  • Responsible to verify spares order booking and entry to ensure accuracy and completeness of information into ERP to include customer data, part number, quantity, pricing/discounts, shipping instructions and terms, and delivery date. Ensure order compliance to customer RFQ, customer contract, or Sales Catalog
  • Professionally respond to customers (external and internal) questions, inquiring for information, order changes, and expedite requests in a timely manner. Collaborate with internal resources to provide appropriate responses, answers, and order changes. Establish positive customer relationship though professional and effective customer service, conflict/issue resolution, and timely communication
  • Provide regular order status updates, reports delivery performance, and tracks backorders. Coordinates with Purchasing, Material Planning, and the Distribution Center to ensure on time shipment to meet delivery commitments. Proactively identifies order at risk of shipping late or on hold and coordinates resolution
  • Address customer complaints for rejected or disputed shipments or invoices to include tracking shipments, issuing RMAs for returns, issuing credit memos, providing missing documents, or providing exchange orders. Responsible to track, review, and analyze customer complaints/disputes and recommend actions to prevent recurrence


Pay Rate: $25/hr.



Requirements/Must Haves:

  • 2+ years of similar order administration experience
  • Experience dealing directly with customers via email
  • Order management experience
    -directly taking orders from customers via email. Handling accounts, entering quotes, dealing with part numbers, sending quotes, pricing, and lead time to customers. Booking sales order, providing when customer will receive parts. Ensure lead time is accurate.
  • Experience working with internal customer (internal departments such as production, distribution center, account management teams, accounting, purchasing, material planning, operations etc.)
  • ERP based Sales order management System experience (We use SAP)
  • Working knowledge of quotation/sales order management process
  • Good to strong skills with MS Office Outlook, Word, Excel and PowerPoint
  • Strong written and verbal communication skills; Must speak, read and write English fluently
  • Related work experience includes: Customer Service, Sales Order Administration, Supply Chain (Distribution center, Material Planning/Scheduling, Purchasing, or Inventory/Production Control)


Preferred Skills/ A +:

  • Avionic industry experience
  • SAP sales order system experience
  • Experience with generating and maintaining Reports, Metrics, Charts, and Dashboard with ability to write routine reports and correspondence
  • Certification & Training: Customer Service or APICS Inventory/Planning or ISM Supply Chain a plus
  • Associates Degree


Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F
-1 OPT STEM work authorization status.Company DescriptionAcara understands that finding that rewarding next step along your career path can be challenging. We also understand the legwork that goes into being your career advocate. Our award-winning recruiters focus on the candidate experience, getting to know you and your goals, both long- and short-term. They get to know your skills and your growth trajectory so that they not only can represent you in front of our more than 1,000 customers with opportunities across North America, but also connect you with the best-fit role. After all, optimal workforce experiences come when employees are matched with companies who need—and value—their skills and contributions.

That’s why, for over 60 years, we’ve engaged our candidates with a high-touch, consultative approach that affords us a clear vision of ideal career paths, and it’s why we consistently gain the trust of our employees and customers alike. Acara is in the business of scouting talent, evaluating human potential, recognizing commonalities between people and employers, and changing lives in the process. Because in an increasingly commoditized world, we believe some things still deserve a personal touch. Finding the best-fit jobs for you is one of them.Company DescriptionAcara understands that finding that rewarding next step along your career path can be challenging. We also understand the legwork that goes into being your career advocate. Our award-winning recruiters focus on the candidate experience, getting to know you and your goals, both long- and short-term. They get to know your skills and your growth trajectory so that they not only can represent you in front of our more than 1,000 customers with opportunities across North America, but also connect you with the best-fit role. After all, optimal workforce experiences come when employees are matched with companies who need—and value—their skills and contributions.\r
\r
That’s why, for over 60 years, we’ve engaged our candidates with a high-touch, consultative approach that affords us a clear vision of ideal career paths, and it’s why we consistently gain the trust of our employees and customers alike. Acara is in the business of scouting talent, evaluating human potential, recognizing commonalities between people and employers, and changing lives in the process. Because in an increasingly commoditized world, we believe some things still deserve a personal touch. Finding the best-fit jobs for you is one of them.