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Cashier/Front Office Customer Service

4 months ago

Watsonville, United States SpeeDee Watsonville Full time
Job DescriptionJob DescriptionCompany Overview
Our first SpeeDee Oil Change opened in December 1980 in Metairie, Louisiana.
SpeeDee swiftly grew into a quick lube and automotive tune-up service business, and by the mid-90s, SpeeDee had added complete brake service and grown to a full-service auto maintenance and repair facility.
For 40 years, SpeeDee has built trusted customer relationships based on reliability and professional service and grown from a single store to more than 150 locations.
How Are We Different From the Competition?
  • Local Ownership
  • Quality Service
  • Training and Certification
  • Multi-Point Courtesy Check and Service Review
  • Free Top-Off Service
  • Maintenance Records
  • Affordable Rates
Safety You Can Trust
SpeeDee takes the well-being of employees and customers seriously. We are following cleaning protocols and continuing to monitor CDC recommendations related to sanitation procedures associated with COVID-19.
Job Summary
The cashier is responsible for establishing and maintaining good customer relations and to accurately complete paperwork required to track and service customers. Performs other duties not directly stated below, as instructed by either the Manager or Assistant Manager.
Employment Qualifications
  • Commitment to excellence at all levels of service
  • Retail experience, automotive experience helpful
  • Good communication skills, cheerful and friendly
  • Enthusiastic attitude and good work ethic
  • Basic computer and office management skills
  • Clean and neat appearance, good telephone voice
Responsibilities
Customer Relations / Business Development
  • Greets and interacts with the customers in a friendly, professional, and inviting manner
  • Explains the SpeeDee Franchise Organization's preventative maintenance services and pricing structure in order to achieve high customer satisfaction and increased sales.
  • Reviews services performed and bills the customer
  • Obtains any technical information from manager or tune-up technicians in response to questions from customers
  • Presents all promotional materials to customers
  • Maintains marketing programs as directed by the manager
  • Answers telephone in an approved manner
  • Works to maintain a team effort of quality customer service
Shop Operations
  • Maintains spotless customer service/office area
  • Maintains spotless customer restrooms
  • Greets and writes up work orders for customers when business trends dictate the need
  • Conforms to the standards and procedures prescribed by the SpeeDee Franchise Organization Daily Operations Manual and store policies
  • Maintains appointment scheduler
  • Maintains operations of office computer system and daily cash receipts
Benefits/Perks

  • Growth Opportunities
  • Locally Owned and Operated
  • Safety You Can Trust